Help Desk Information Technology
Resume:
JOHN WALSH
**** ******* *****, **********, **, 60538
*****.****.**@*****.***
EDUCATION
Governors State University, University Park IL
GPA: 3.9
Dean’s List Semesters: 4
Member of National Society of Leadership
Magna Cum Laude
Bachelor of Information Technology 2022- May 2024
Configured a Windows Server, including its roles and services, and created documentation for future installations.
Understood the configuration and management of a network and its protocols.
Virtualization and the use of VMware to configure virtual machines.
Comprehended information & network security principles.
Learned effective disaster recovery and business continuity plans.
Moraine Valley, Palos Hills IL
Associate of Science
2019-2021
Computer Support Associate Certificate.
Computer Technician Certificate.
Certifications
ISC2 Certified in Cybersecurity – October 2023
EXPERIENCE
IT Help Desk Technician
Community Consolidated School District 181
June-2024 – Present.
Provide technical support for Apple devices including iPads, MacBooks, and Apple TVs at an elementary school, ensuring smooth operation and minimal downtime.
Manage and troubleshoot issues through a Mobile Device Management (MDM) system, maintaining device security and compliance. (Jamf & Okta)
Respond promptly to IT help desk tickets, resolving hardware and software problems for students and staff.
Assist with the setup and configuration of new devices, ensuring they are ready for educational use.
Conduct regular maintenance and updates on devices to ensure optimal performance and security.
System Administrator
Community Service Partners, Mokena Illinois
June 2023 - September 2023
Answered hotline calls while logging conversational data into the eTicket system properly.
Monitored server activity via Windows Server 2019.
Enhanced Windows and ChromeOS systems through hardware and software installations.
Managed Microsoft 365 environment.
Created and edited users through Google Admin.
Assisted in onboarding and offboarding process in AD.
Labor & Sales
Bella Vita Remodeling, Tinley Park IL
May 2018 - November 2021
Performed skills such as painting, carpentry, and plumbing.
Promoted to assist with marketing and sales.
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