On-Site Technical Support

Carl Cummings

Snellville, GA ***** *******@*******.*** www.linkedin.com/in/carl-cummings-bbab6a44/

Technician

Technician with extensive experience for Fortune 500 companies, others in the Education and Telecom industries, and for the United States Government. Expertise in technology support, computer hardware, peripherals, troubleshooting, and team leadership. Maintained accurate and precise inventory for more than 3,000 pieces of computer equipment used on a daily basis and provides on-site support to resolve issues.

Areas of Expertise

TCP/IP DNS Computer Networking DHCP Microsoft Windows Server LAN TCP Help Desk Operating Systems Network Support Ethernet WAN Microsoft Exchange VPN Active Directory Windows Field service

Computer networking VoIP Network Infrastructure Customer service Technical support Communication

Live chat MS Office Linux Automotive diagnostics System Administration VMWare

Professional Experience

UPS 3/2023 – 9/2024

Technology Support Technician

Provided on-site support for various issues that arose.

Troubleshot, configured, built and issued computers to end-users.

Installed, troubleshot, and configured printers.

Supported daily operations by maintaining ALA (Automated Label Applicators) and SSLAW (Small Sort Label Applicator Weighted).

Configure, install and troubleshoot Zebra Scanners and Printers

Prioritized and tracked service orders, using Servie-Now ticketing system. Tracking monitoring and updating work orders, incidents, and track updates to various issues. Using the Knowledge Base for troubleshooting and tracking reoccurring incidents.

Lexicon Technology Solutions 10/2022 – 1/2023

Repair Technician

Repaired HP Chromebooks and Dell Laptop Computers and Chromebooks

Utilizing the ticketing system to document

Issues and track unit status and track system throughout the process of repair

Gwinnett County Public Schools 11/2017 – 2/2022

Technology Support Technician

Provided on-site support to Five Forks Middle School, maintaining and supporting break/fix technology related issues in a timely manner.

Maintained and provided technical support for computers, related technology, and AV peripherals, via district approved ticketing system.

Assisted with technology implementations at local schools.

Utilizing a ticketing system to track the issues assigned to devices being processed for repair or being sent out for additional repair. Further utilizing the ticketing system to update users requests.

Supported administrative and instructional programs, by providing technical support and troubleshooting, adhering to district policies, procedures, and guidelines.

Carl Cummings Page 2

Additional Experience

Sound Communications and Clearvoice Networks 10/2005 – 10/2017

Installation Technician

Provided support for voice recorder computer equipment ensuring it worked with CISCO VOIP, AVAYA, INTEL-TEL, MITEL, MOTOROLA, NEC NEAX, NORTEL Meridian, MACOM, Open Sky, Siemens, SIP IP telephony, and other vendor solutions.

Handled installations, troubleshooting, configuration, training, and site preparation. Provided software rollout, user interface, and general support.

Dendrite International

Team Leader Repair Tech

Lead an 8-person team repairing laptop computers and printers.

US Navy

09/1985 – 09/2005

Aviation Ordnanceman

Education and Professional Development

Associates degree, Information Technology, Network and Security Management

ECPI University

Magna Cum Laude

Associate of Arts (AA), Liberal Arts

St. Leo University

Certifications

CompTIA A+ (2019).

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