Computer Scientist
Resume:
Technical and Customer Support Specialist
TECHNICAL SKILLS:
Automation Specific:
• 13+ years experience programming PLC and HMI ladder logic and scripting with emphasis on Rockwell/Allen Bradley, Mitsubishi, Siemens, Pro-face, and Schneider Electric logic controllers and HMIs
• 13+ years experience designing HMI graphical interface
• 13+ years experience troubleshooting machine level and plant floor communications networks
• 25+ years troubleshooting PCs, IPCs, and Computer Networks
• HMI and PLC software expertise in Rockwell/Allen Bradley RSLogix5000, Factory Talk View Studio, Mitsubishi GX Developer, GT Designer, Siemens Step 7, WinCC, RSLogix500, RSLinx, Proface GP PRO EX, Pro Server EX, GP PRO PBIII, Quick Designer, Pro Designer
• Ethernet IP, TCP/IP, MODBUS, CANopen, FLEXNET, DeviceNet, Profibus, ProfiNet, Mitsubishi Ethernet, Allen Bradley DF1, DH485, DH+, Ethernet, ControlNet, RS232, RS422, ACSII Serial Communications, SCADA, OPC, Kepware General Technical Skills:
• 12+ years experience technical support and customer support
• Mathematical understanding of internal hardware communication and computer memory allocation
• Binary mathematics 8, 16, 32, 64bit register math
• Configuration of Networks: routers, hubs, switches, firewalls, port forwarding, and VPNs
• Expert at troubleshooting, targeting, and solving hardware related and communication/protocol issues
• Extensive technical communication expertise both written and verbal
• Heavily experienced in C++, C, D-Script [DEC-J], and Intel Assembly Language
• Past Experience in JAVA, Lisp, MS Visual Basic, HTML and Perl
• Network Principles, Data Framing, and Electronic Communications
• MS-DOS 6.22; Microsoft Windows 3.1; 95; NT; 2000; 2000 Pro; XP; Vista; 7; 10; 11 Microsoft Embedded Systems: Windows CE and XP Embedded
• Windows Server 2003; 2008; 2012
• Highly Proficient in Debian based Linux Systems; Proficient in Red Hat based Linux Systems WORK EXPERIENCE:
Customer Support Technician 12/05/2022 – 03/07/2024 OPUS IVS 7322 Newman Blvd, Dexter, MI, 48130 Remotely program vehicle system control modules per manufacturers’ specifications via their respective programming applications. Powertrain, Transmission, Passive Anti Theft Systems, Electronic Brake and Steering, Restraint Control Modules, to name a few. Ford, GM, Nissan. Customer service appointment creation and customer support. Remote Assist Programming device and connectivity troubleshooting.
Customer Support Technician 08/15/2022 – 12/04/2022 Robert Half 7322 Newman Blvd, Dexter, MI, 48130 Remotely program vehicle system control modules per manufacturers’ specifications via their respective programming applications. Powertrain, Transmission, Passive Anti Theft Systems, Electronic Brake and Steering, Restraint Control Modules, to name a few. Ford, GM, Nissan. Customer service appointment creation and customer support. Remote Assist Programming device and connectivity troubleshooting.
Network Operations Engineer 02/01/2022 – 07/31/2022 NeuMoDx Molecular 1100 Eisenhower Place, Ann Arbor, MI, 48108 Contracted to Tata Consultancy Services [TCS] via World Wide Tech Services [WWTS] via A3 Staffing Solutions Inc, Dallas,TX. NeuMoDx Molecular is a division of Qiagen, GmbH. Responsible for user and computer account Active Directory Administration and Network Connectivity troubleshooting of client computer systems and PCR Test machines. Root cause analysis, and corrective measures. Cases documented in ServiceNow ticketing system. Allworx IP Phone setup and configuration. Computer imaging, wiping, and re-imaging. Desktop and laptop setups and domain administration; Desktop support and hardware setup; Network Analysis Belal Mohamed Saraha
2223 Maple Creek Cir
Ann Arbor, MI 48108
*******@*****.***
Linux Hardware Compatibility Tester 08/2020 – 02/2022 Self Employed Benchmark research of the following Operating Systems on 64 and 32BIT Intel and AMD hardware platforms and SSD performance improvement: Linux Mint 20.1; 20.2; Linux Mint XFCE 20.2; Ubuntu 14.04.3; 18.04; 20.04; Lubuntu 14.04; 18.04; 20.04; Slackware 14.02 Sr. Controls Engineer 02/2018 – 08/2020 Inteva Products 1450 E. Beecher Street, Adrian, MI 49221 Troubleshoot, program, and develop automation machine controls and HMI interface using Rockwell/Allen Bradley RSLogix5000 and Factory Talk View Studio, Siemens Step 7, Cognex Camera Systems, Keyence Color Sensors, and Atlas Copco screw gun controllers. Vehicle Door Line assembly conveyor systems, Instrument Cluster Panel assembly machines. Controls Engineer 06/2015 – 10/2017 FCA US LLC DEP 5800 N. Ann Arbor Rd, Dundee, MI 48131 Troubleshoot and develop automation machine controls using Mitsubishi GX Developer, Siemens Step 7, Cognex Camera Systems, IFM Visualization sensors, GE FANUC, Teledyne Dalsa, and a multitude of Servo Drive, VFD, CNC, automation, engine component washing machines, conveyor, and gantry systems controls devices for Vehicle Engine Manufacturing IT Plant Systems Analyst 09/2013 – 06/2015 FCA US LLC Dundee Engine Plant 5800 N. Ann Arbor Rd, Dundee, MI 48131 Troubleshoot and resolve communication issues and data mismatches between plant floor machine controllers [PLCs] and factory information systems [FIS] collectors, as well as manufacturing parts tracking system [MPTS] collectors. Work with plant floor controls engineers [TSSs] to communicate requirements of the plant floor systems to ensure proper data collection from the source, to maintain quality and traceability requirements. Maintained users in Active Directory. Maintained Windows Server 2003/2008 data collectors running Kepware and IOGear, as well as Active Directory for setting up user privileges. Developed Virtual Machine programming system still in use today for plant floor engineers, encapsulating a multitude of PLC and HMI programming software and respective licenses. IT Plant Systems Analyst 04/2013 – 09/2013 Advantage Technical Resourcing 400 Galleria Officentre, Southfield, MI 48034 Contracted to FCA US LLC for the same position [above]; Subsequently hired in as a direct employee. Controls Engineer 07/2012 – 03/2013 Crystal Engineering Solutions 645 Executive Dr., Troy, MI, 48183 Program PLC controls and HMI touchscreen interface for machines in the automotive industry. Development stage, startup, and debug. Contracted to various machine builders: Comau, HA Industries, Ford, Chrysler, ThyssenKrupp. Applications Engineer 11/2006 – 07/2012 Pro-face America/Schneider Electric 1050 Highland Dr., Ann Arbor, MI 48108 Troubleshoot/write customer HMI applications. Extensive use of scripting/programming, trigger actions, event driven animations, and ladder logic. Extensive troubleshooting of PLC communication errors and establishing communications. Resolve IPC errors and troubleshoot failures. Created detailed instructions, demo programs and Salesforce Solutions published on our knowledge base for customers to follow in resolving problems. Extensive use and knowledge of Salesforce CRM for trouble tickets, cases, and account/customer tracking. Technical Support Specialist 10/2002 – 11/2005 Comcast High Speed Internet 5775 Interface Dr, Ann Arbor, MI 48103 Troubleshoot home PC’s and home networks via telephone. Specialize in TCP/IP recovery in WIN 95/98/ME, 2000, XP, and MAC OS. Find broadband network issues, line signal issues, packet loss, and latency. Setup home networks for data sharing, drive mapping, and router port forwarding. Firewall and antivirus setup. Also handled billing systems and Remedy ticketing systems. Computer Lab Consultant 9/2000 – 6/2002 Bruce T. Halle Library at EMU Ypsilanti, MI 48197 Assisted clients with web based applications and database search queries both into local catalog and periodical research databases. Maintained approximately 100 Windows and Mac OS workstations on three levels and reported hardware and OS failures to IT manager. EDUCATION:
Eastern Michigan University 09/1998 – 06/2002 Ypsilanti, MI Bachelor of Science Degree: Completed June/2002
Major: COSC: Computer Science
Minor: MATH: Mathematics
Major includes heavy emphasis on:
• Data Structures and Memory Management.
• Computer Systems Architecture and Operating Systems.
• Logical/Automation Analysis and Discrete Mathematics.
• Network Management, Communications Protocols and Database Management. Minor includes:
• Extensive Calculus and Deferential Equations.
• Probability & Statistical Methods and Linear Algebra.
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