Scrum Master Project Manager

Tatevik Poghosyan

Los Angeles, CA *****

Phone: 415-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Results-driven IT professional with over 10 years of experience as a Project Manager, Scrum Master, and certified PMP. Expertise in full life cycle project management, utilizing both Waterfall and Agile methodologies, including Scrum and SAFe, to deliver high-quality projects on time and within budget. Skilled in managing cross-functional teams, driving continuous process improvement, and using tools such as Jira, Confluence, Bugzilla, and Salesforce. Proven track record of success in managing global rollouts, ensuring end-user adoption, and aligning project goals with business needs.

PROFESSIONAL EXPERIENCE

Scrum Master / Project Manager

Honda, Torrance, CA May 2021 – Present

● Managed complex projects using Waterfall and Agile methodologies, including Scrum and SAFe.

● Led cross-functional teams in the execution of global rollouts, ensuring end-user adoption and compliance with corporate policies.

● Utilized Jira and Confluence for task management, sprint planning, and tracking project progress.

● Administered Salesforce for project tracking and customer relationship management.

● Developed frameworks for endpoint management and project planning, aligning with PMP best practices.

● Successfully implemented change management strategies, driving efficiency and minimizing project risks.

● Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Scrum Master / Project Manager & Salesforce Project Coordinator Autodesk, Inc., San Francisco, CA July 2016 – May 2021

● Managed Salesforce integration projects, coordinating efforts between development teams and business units.

● Led UAT and release management for Salesforce-related projects, using Jira for tracking issues and project milestones.

● Applied Agile methodologies, including Scrum and SAFe, to ensure timely delivery and smooth project execution.

● Conducted change management to ensure seamless transitions for teams adopting new technologies and processes.

● Collaborated with stakeholders to align project deliverables with business goals. Manual Testing and Quality Assurance Engineer

Google, Mountain View, CA Aug 2017 – Nov 2017

● Developed and executed comprehensive test plans using Bugzilla for Google Phone applications.

● Performed manual testing across various devices and platforms to ensure product quality.

● Identified, documented, and tracked bugs using Bugzilla, working closely with developers to resolve issues.

● Conducted regression testing to ensure that code changes did not affect existing functionality.

QA Engineer III - Business System Analyst Client Autodesk.inc San Rafael, CA Jun 2016 - Jul 2017

● Played a dual role as a Scrum Master, facilitating Agile ceremonies and providing coaching to cross-functional teams.

● Managed and prioritized the product backlog and translated business requirements into detailed system specifications.

● Acted as a bridge between technical and non-technical stakeholders, promoting effective communication.

● Played a dual role as a Scrum Master, facilitating Agile ceremonies and providing coaching to cross-functional teams. Managed and prioritized the product backlog and translated business requirements into detailed system specifications. Acted as a bridge between technical and non-technical stakeholders, promoting effective communication.

● Skills: JIRA · Confluence · Microsoft Word · Microsoft Project · Microsoft Outlook · Salesforce.com Administration · Salesforce Sales Cloud · SAP Products Quality Assurance Engineer

Salesforce.com, San Francisco, CA Nov 2014 – July 2016

● Designed and executed test plans for Salesforce applications, ensuring high-quality releases.

● Led manual testing efforts, identifying bugs and using Jira for defect tracking and resolution.

● Worked closely with developers and product managers to ensure timely fixes for critical issues.

● Provided input on test automation strategies to improve coverage and efficiency. EDUCATION

● Certificate Program, Project Management (PMP) - Berkeley Extension, San Francisco

● Scrum Master (PSM) and Scrum Master SAFe Certification Scrum.org

● Certificate of Completion, Software Testing Program Portnov Computer School

● B.A, Business Administration Frederick Taylor University, Moraga, CA, June 2009 TOOLS & TECHNOLOGIES

● Project Management Tools: Jira, Confluence, Microsoft Project

● Salesforce: Implementation, Feature Rollouts, Change Management

● Agile and Waterfall Frameworks: Scrum, SAFe, Waterfall

● Testing Tools: Bugzilla, Manual Testing, Defect Tracking Tools

● CRM: Salesforce

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