Data Engineer Design

CHESTER KUHN

Littleton, Colorado ***** 585-***-**** *******.****@*****.*** http://www.linkedin.com/in/chester-kuhn

SUMMARY

A technically oriented and dedicated engineer, with a solid background in telecommunications, technology solutions design and implementation, relationship management encompassing MPLS, provider and customer LAN and WAN, VoIP, BGP, OSPF, HSRP and Static Routing Protocols, IPSEC VPN, NATing, DHCP for IPV4 and IPv6 able to configure and deploy customer CPE including Adtran, Cisco, Fortinet and VeloCloud SD WAN. As a Metro Ethernet Engineer I was responsible for designing, implementing, and maintaining metropolitan area network (MAN) infrastructures using Ethernet technologies. Specialized in WAN and Metro network architecture, ensuring efficient data transport over large-scale networks. My key responsibilities included working with Provider Edge configuration and management including Calix E Series, Cisco ASR9K and 7600 and Juniper M Series

EXPERIENCE

PAETEC HOLDING / WINDSTREAM COMMUNICATIONS, Fairport, New York

Service Activation Specialist III, Circuit Design Engineer II, Data Implementation Engineer, 2005-2024

Requested to be the primary data engineer due to skills and familiarity with providers’ equipment for the largest MRC customers, such as O’Reilly Auto Parts (6,000 locations), Kinney Drugs, and Massachusetts Trial Courts’ VoIP, Ethernet, Gigabit Ethernet and GPON facilities. Worked managed and created orders out of the Metasolv M6 platform for IP and facility inventory.

Built rapport with customers’ data vendors, enabling me to do better preparatory work, resulting in minimal customer downtime loss of revenue, making a two-hour downtime as little as 30 minutes.

Recognized as department lead for data migrations from TDM to SD WAN by management and selected for employee recognition of a “Caring Culture” by project management.

Consistently received the highest number of completed customer data implementations in the department, resulting in greatly reduced costs to my employer, as well as our customers.

Covered the most on-call and after-hours data installations and escalations from other engineers in 2022-2023, resulting in saved customer installations.

Ensured network designs aligned with Metro Ethernet Forum (MEF) standards, optimizing Metro-E services.

Served as a key player on team in the delivery of MPLS, internet and VoIP solutions, cross-training and covering legacy Earthlink, PAETEC, VOX, and Windstream data installations.

Led Ethernet over Hybrid Fiber Coax (EoHFC) initiatives, focusing on DOCSIS 3.1 and Full Duplex DOCSIS (FDX) 4.0 technologies.

Planned, provisioned, and implemented data and voice solutions, including VoIP over MPLS, internet, blended frame-relay, IPSEC, SD-WAN, Gigabit Ethernet, Metro Ethernet, bundled and fractional DS1, E1, and DS3, and SD WAN concierge management.

Expanded lab testing automation to enhance efficiency in Metro-E operations.

Ensured interoperability between Ciena, Juniper, Calix and Cisco platforms in a multi-vendor environment.

Conducted MetaSolv Solutions customer and provider edge configurations in Cisco ASR, 7200-7600, ACME SBC, Juniper M series, and Adtran environments

Served as escalation point for implementation related issues from customers or management.

Played an integral role in the design and execution of small- and large-scale MPLS, internet, and VoIP customers.

Rebuilt CPE documentation and set new standards for hardware, software, and security protocols.

Recognized as preferred engineer for large implementation customers, such as Walgreens, Community Bank, and O’Reilly Auto Parts, supporting and implementing VoIP, MPLS, SD WAN traffic shaping and internet, and disaster recovery solutions.

Developed departmental strategies and engagement methodologies, with a focus on quality and exceeding expectations.

Collaborated with vendors like Adva, Juniper, and Cisco to develop new 1Gb-10Gb CPE solutions and 100Gb-400Gb services.

Utilized an advanced knowledge and skill set for customer provisioning, manually and via automation.

Led ground-up configuration for hosted phone, IP line, and PRI handoffs in an ACME SBC environment for registering, non-registering, and enterprise trunking solutions relating to Plexus, BroadWorks, and customer-side Allworx, Cisco CUBE, Call Manager, Call Manager Express, and Avaya IP Office PBX, and VeloCloud VPE and VCE.

FRONTIER COMMUNICATIONS, Rochester, New York

Level 3 Team Lead, 2000-2005

Provided third-level support in ADSL home and business network support.

Performed necessary troubleshooting and installation for internal and external customers.

Diagnosed software and hardware issues that warranted field dispatches.

Worked as team lead over 50 technicians at one time.

Served as third-level support for field services and management escalations.

ADDITIONAL EXPERIENCE

UNISYS CORPORATION, Rochester, New York, Internal Help Desk Technician, 1999-2000. Provided internal Linux network support for OfficeMax stores nationwide. Oversaw ordering and shipment of new and replacement hardware pertaining to OfficeMax LAN and personal computers. Worked with internal customers on UNIX in-store networking issues encompassing OfficeMax LAN and point-of-sale software.

EDUCATION

MONROE COMMUNITY COLLEGE, Rochester, New York

Associate degree, Liberal Arts

TECHNICAL SKILLS

Networking Technologies: Metro Ethernet, MPLS, VLANs, VPNs

Protocols: Ethernet, IP, TCP/IP, OSPF, BGP

Tools: Wireshark, Cisco IOS, Juniper Junos, NetFlow, SolarWinds

Soft Skills: Problem-solving, teamwork, communication, project management

Configurations: Cisco 7600, ACME SBC

Software: BroadWorks, Microsoft Office, Visio, WebEx

Operating Systems: Adtran, Junos OS, Cisco IOS, Microsoft Windows 7-10

Other: BGP, OSPF, HSRP and Static Routing Protocols, IPSEC VPN, NATing, DHCP, Wireshark, HTTPS, SFTP, SSL, IRIS Web Capture, M6, MetaSolv Solutions

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