Customer Service & Data Entry Specialist
Resume:
STEPHANIE KING
Portsmouth,VA *****
************@*****.***
Highly motivated self-starter capable of working hard and achieving company goals. Authorized to work in the US for any employer
Work Experience
Office Manager
Duraclean-Belvidere, IL
October 2023 to Present
• Scheduling service appointments.
• Customer Service
• Accounting: pay bills, write checks, reconcile bank statements and credit cards
• Maintaining and creating monthly and weekly sales reports.
• Managing technicians doing service calls.
Digital Marketing Specialist
self employeed
April 2023 to Present
• Using Social Media to market products and courses.
• Make sales through email, social media posts, and word of mouth.
• Create marketing material.
Customer Service Representative
Meiborg Bros Inc-Rockford, IL
July 2022 to March 2023
Schedule appointments for trucks to pick up and deliver loads. Reply to Customer tracking, status, and issues emails and calls. Update platforms with correct and up to date tracking. Build loads received.
Receptionist
Knapheide Truck Equipment Center-McHenry, IL
October 2021 to July 2022
Answer phones and direct calls to correct departments or people. Collect payments for all product and finished work. Issue refunds when needed. Distribute credit card report to accounting department manager. Make copies of receivable checks received in mail. Distribute mail.
Keep showroom, bathrooms, and waiting area clean and stocked. Check all job orders are in correct production status. Bartender
O'Leary's Pub & Grub-Ringwood, IL
July 2019 to October 2021
• Serve drinks and food
• Prep kitchen and cook
• Manage Facebook Page
• Create and provide Marketing materials
• Make shopping lists
• Assist in customer complaints
• Keep all areas of establishment clean
Placement Coordinator
Corporate Employment Services-Woodstock, IL
April 2019 to March 2020
Creating job orders through constant customer contact. Filling orders by calling,emailing, and finding employees who are fit for the position. Payroll entry
Making calls and writing emails to customers and employees. Asking and entering availabilities to match candidates with openings. Checking with customers on candidates performance. Ending assignments with candidates.
Entering key stat reports using payroll data weekly. Creating spreadsheets and worksheets to create better office organization. Interviewing candidates.
Assistant Manager
Just For Fun Roller Rink-McHenry, IL
July 2005 to April 2019
• Answered phones and customers questions.
• Checked and returned messages and emails.
• Diligently ran sessions and special events.
• Maintained a clean building.
• Maintained a friendly and fun atmosphere.
• Counted money in all drawers and machines, and maintained proper paperwork.
• Prepared money for bank drop off.
• Filed and maintained paperwork.
• Kept a week to week inventory and made lists if needed.
• Took down reservations as needed.
• Opened the doors for suppliers and customers.
• Solved problems that arose during sessions.
• Accepted payments from customers.
Customer Service Representative
Sunnywood, Inc-Spring Grove, IL
March 2017 to September 2018
Order Entry
Pick,Pack, and ship orders
Make sales calls
Create sales flyers and come up with sale ideas.
Answer customer questions via email or phone.
Create sales reports and provide sales data to management. Manage inventory reports.
Create reports as management requests.
Amazon Fulfillment Associate
Amazon.com-Kenosha, WI
October 2016 to March 2017
Picked items for orders
Always was in top 15 pickers in building every shift I worked. Customer Service Representative
The Connection-Loves Park, IL
October 2015 to September 2016
Responsibilities
Call center for inbound calls
Make appointments for medical screenings
Accomplishments
Consistently stay above average in quality, average handle time, and compliance. Skills Used
Customer Service
Inbound call center
Quality Control Inspector
Sport Decals-Spring Grove, IL
July 2014 to August 2015
Responsibilities
Inspected stickers and decals insuring finished product matched work order. Skills Used
Ability to read and understand work order and look at each product matching them up with correct order. Customer Service Representative
Sunnywood Inc-Spring Grove, IL
November 2014 to May 2015
Responsibilities
Order entry
Answered customer emails and phone calls
Picked,packed, and shipped orders
Outside sales calls
Skills Used
Customer Service
Sales
Order Entry
Cleaner
Protidy Cleaning Services-Algonquin, IL
September 2013 to June 2014
Responsibilities
Clean houses or offices according to company policy Order Entry Representative
Learning Resources-Vernon Hills, IL
October 2012 to August 2013
Entered all orders into database
Filed all paperwork at end of day
Covered front reception desk when needed
Customer Service Representative
Adolph Kiefer and Associates-Zion, IL
June 2009 to October 2012
• Efficiently took and entered orders into ordering system in a timely manner.
• Answered customers questions about products and procedures.
• Took care of customer complaints as well as problems that had arisen.
• Contacted customers when their credit cards had declined or when the check they sent was not enough to cover the order.
• Contacted customers to get approval on charges when there were system errors and the correct pricing was not shown.
• Training newly hired customer service representatives the procedures and day to day operations.
• Constructed custom drawings for custom products offered. This was a very detail oriented task involving custom designs and customer requests.
Education
Associate's in Computer Information Systems
DeVry University-Chicago
July 2020 to February 2023
High school or equivalent
McHenry West High School - McHenry, IL
May 2007
Skills
• Customer Service (10+ years)
• CSR (10+ years)
• Call Center (5 years)
• Customer Care (10+ years)
• Microsoft Office (2 years)
• Recruiting (1 year)
• Training (10+ years)
• Outbound Sales (2 years)
• Sales Experience (2 years)
• Hospitality Experience (10+ years)
• Payroll (Less than 1 year)
• Bartender Experience (2 years)
• Marketing (1 year)
• Order Entry (5 years)
• Human Resources (Less than 1 year)
• Management (10+ years)
• Residential Cleaning (2 years)
• Computer Skills (10+ years)
• Outside Sales
• Inside Sales
• Microsoft Word
• Accounting
• Microsoft Outlook
• Customer service
• Microsoft Excel
• Organizational skills
• Administrative experience
• Time management
• Clerical experience
• Filing
• Google Docs
• Google Suite
Certifications and Licenses
Bartender License
Food Handler Certification
Assessments
Customer service fit — Proficient
February 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
February 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Proficient
August 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Data entry: Attention to detail — Proficient
September 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Office manager — Proficient
May 2022
Scheduling and budgeting
Full results: Proficient
Work style: Conscientiousness — Proficient
May 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Software Proficiency:
• Microsoft Word
• Microsoft Works
• Internet
• Sigma Commerce Ordering System
• Microsoft Excel
• Adobe
Avaya phone system
Aspect phone system
Pandion Chat
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