Customer Service Delivery

Kimberly Tamayo

San Juan Capistrano, CA ***** • 949-***-**** • ****************@*****.*** • WWW: Bold Profile Professional Summary

Dynamic leader and adept multitasker with proven expertise in team leadership and time management honed at Albertsons Grocery Store and dance in school. Excelled in enhancing customer service and training, significantly improving team performance and customer satisfaction. Demonstrates reliability and active listening, ensuring high-quality service delivery and operational efficiency. Skills

Team Leadership

Time Management

Staff Training and Development

Customer Service

Positive Attitude

Multitasking

Good Judgment

Active Listening

Reliability

Work History

Manager/Barista, 07/2020 to Current

Albertsons Grocery Store – 33601 Del Obispo St, Dana Point, CA 92629 Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by, maintaining open lines of communication, and ensuring high-quality service delivery

Resolved staff member conflicts, actively listening to concerns Cross-trained existing employees to maximize team agility and performance Served customers quickly and efficiently and created strategies to prevent delays Maintained inventory counts to meet customer demands and sustain operations Monitored customer feedback to improve barista performance and customer service Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability

Promoted a safe working environment by adhering to food safety standards and best practices. Restaurant Worker, 02/2023 to 08/2023

Lupe's Mexican Restaurant – 33601 Del Obispo St, Dana Point, CA 92629 Balanced multiple responsibilities such as taking orders, serving meals, clearing tables, and attending to guest needs promptly

Provided exceptional customer service during high-volume shifts, maintaining a calm environment under pressure.

Collaborated with kitchen staff to ensure accuracy of orders Assisted in maintaining a clean and organized dining area for an enjoyable dining experience Greeted customers at front counter to answer questions and input meal orders into POS system Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.

Kept kitchen clean and organized by performing daily maintenance tasks. Education

GED: GED, 06/2023

San Juan Hills High School - San Juan Capistrano, CA Languages

Spanish

Native or Bilingual

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