Maintenance Technician Customer Service

Work experience

Maintenance Technician

Gateway Foundation - Humble, TX

April 2024 to October 2024

Performed routine maintenance and repairs on equipment, ensuring optimal functionality and minimizing downtime

Conducted regular inspections to identify potential issues and proactively address them before they escalated

Assisted in the installation and setup of new machinery or equipment according to manufacturer specifications

Responded promptly to emergency repair requests, prioritizing tasks based on urgency and impact on operations

Ensured compliance with safety regulations by following established protocols for handling hazardous materials or operating heavy machinery

Mentored junior technicians, providing guidance and support to enhance their technical skills and knowledge

Dismantled defective machinery or equipment safely following established protocols for disposal or recycling

Independent Contractor

Houston, TX

April 2023 to April 2024

Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables

Developed and maintained strong relationships with clients, resulting in repeat business and referrals

Negotiated contracts and pricing agreements with clients to maximize profitability

Delivered exceptional customer service by promptly addressing client inquiries and concerns

Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions

Packers and Packagers, Hand

GULF PACIFIC RICE - Houston, TX

October 2022 to April 2023

Operated food packaging machinery, ensuring accurate weighing and packaging of products

Maintained cleanliness and sanitation standards in the packaging area to meet food safety regulations

Inspected packaged products for quality control, identifying any defects or issues

Collaborated with team members to meet production targets and deadlines

Followed standard operating procedures (SOPs) for packaging processes

Assisted in the loading and unloading of materials onto packaging machines

Adhered to all health and safety guidelines while working in the packaging area

Communicated any equipment malfunctions or maintenance needs to supervisors promptly

Worked overtime as needed during peak production periods

Pool Service Technician

Texas Outdoor Services - Houston, TX

March 2022 to October 2022

Performed routine maintenance and cleaning of swimming pools, ensuring optimal water quality and safety standards

Diagnosed and repaired pool equipment malfunctions, including pumps, filters, heaters, and chlorinators

Maintained accurate records of service visits, including work performed, materials used, and customer interactions

Collaborated with customers to address their specific pool needs and provided recommendations for improvements or upgrades

Responded promptly to customer inquiries and concerns regarding pool maintenance or repairs

Ensured compliance with local health department regulations by properly balancing chemicals in the pool water

Managed inventory of supplies needed for pool maintenance tasks and placed orders when necessary

Provided exceptional customer service by addressing any concerns or issues promptly and professionally

Custodian

Harris County Sherrifs Office - Houston, TX

April 2020 to March 2021

Performed daily cleaning and maintenance tasks to ensure a clean and safe environment for staff and visitors

Managed inventory of cleaning supplies, restocking as needed to maintain adequate levels

Maintained cleanliness of restrooms, including regular disinfection and replenishment of supplies

Operated floor-cleaning equipment such as vacuums, sweepers, and buffers to maintain polished floors

Ensured proper disposal of waste materials following established guidelines

Monitored building security systems during assigned shifts, reporting any suspicious activities or safety concerns immediately

Followed all health and safety regulations while performing duties on-site

Collaborated with other custodial staff members on special projects such as deep cleaning or renovations

Education

GED

Windham - Houston, TX

January 2006 to May 2006

Skills

Pool Maintenance

Culinary experience

Hazmat

Landscape Maintenance

Masonry

Mowing

Power tools

Heavy equipment operation

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