Customer Service Security Guard

Amanda T. Gonzalez

Davie, Fl., ***** 954-***-**** **********@*****.***

Security guard

PROFESSIONAL SUMMARY

A self motivated individual with a proven track record in successfully performing a busy retail cashier function. Handles a diverse customer base, resolves customer problems and accurately processes a high volume of transactions on a daily basis. Known for having a strong work ethic, excellent communication skills and the ability to deliver a high quality service.

A trustworthy employee with over 10 years experience processing customer service in a fast- paced work environment. Adaptable and willing to step in wherever needed. A team player with excellent customer service skills. SUMMARY OF QUALIFICATIONS

Highly skilled in providing a timely, efficient, and considerate customer service.

Well-versed in performing scheduled and random checks of designated areas throughout the facility to check for any security breaches.

Carrying out security checks on visitors, on arrival and exit using security scanners and other equipment.

Keeping a record of all visitors including the time of arrival and departure.

Patrolling the premises regularly to ensure nothing is out of place.

Liaising with law enforcement in the case of suspected or reported criminal activity.

Demonstrated ability to respond and resolve customer’s requests and concerns.

RELEVANT EXPERIECNE

Customer Service

Responsible for a balanced cash drawer at the opening and closing of a shift.

Responded and served 100+ customer inquiries on a daily basis.

Maintained clean work area.

Answering phone calls, providing training and assistance to new hired cashier.

Enter transactions in the cash register and provide customers with the total bill.

Respond to customers' complaints and resolve their issues.

Received payment by cash, check, credit cards, vouchers, an automatic debit

WORK HISTORY

2022- Present Security Officer Marksman Security, Oakland Park, FL. 2020-2022 Security Officer Allied Universal, Dania, Fl. 2018-2020 Transporter Hertz, Dania, Fl.

2017-2018 Cashier Burger King, Davie, Fl.

2013-2017 Cashier KFC/ Taco bell, Davie, FL.

EDUCATION

Hollywood Hills High, Hollywood, Fl.,

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