Benefits Analyst

Robert Christy

Durham, NC 919-***-**** ***************@*****.*** linkedin.com/in/robertmchristy/

Benefits Analyst

Accomplished, versatile leader with an extensive history of driving all aspects of benefits plan assessment, selection, implementation, and administration for multiple companies across a range of states. Records consistently providing world-class customer service while addressing inquiries and resolving issues for employees, management, and stakeholders. Adept at tracking plan and benefit rate changes, managing vendor relations, conducting plan performance reviews, and ensuring plan compliance with all regulatory requirements, internal policies, and contractual agreements. Proven ability to evaluate, analyze, and interpret data to make informed decisions that drive positive change. Achievements include creating and implementing a wellness program for 1000+ employees. Maintain in-depth knowledge of all current benefits information and terms. Recognized by colleagues, customers, and organizational leaders as an analytical, resourceful problem-solver with exceptional relationship-building, collaboration, presentation delivery, and communication skills. Benefits certifications pending.

Selected Areas of Expertise

Benefits Selection, Implementation, & Administration Benefits Plan Design Retirement, Medical, Life, & Disability 401(k) Retirement Savings Plans HR Service Delivery HRIS HR Metrics Vendor Relations & Negotiation Cost-Benefit Analysis Benefits Enrollments & Open Enrollments CRM Customer Service & Engagement Employee Orientations Employee Engagement Federal & State Regulatory Compliance Strategic Initiatives Policy & Procedure Implementation Project Management Accounting Payroll Processing Account Administration & Reconciliation Audits Data Management & Integrity Process Improvement Stakeholder Relations

Technical Proficiencies: UKG UltiPro PlanSource Lawson KRONOS HR/Payroll ADP Workforce ADP Payroll NetBenefits Microsoft Office 365 Google Apps QuickBooks Pro Pivot Tables

Professional Experience

Sabbatical / Professional Development – Durham, NC 11/22 – Present

Assisted dying sister with cancer treatments. Passed in 2024

Currently studying for SHRM-SCP Certification; sitting for the test in Q4 2025.

Attending LinkedIn certificate training in Excel Pivot Tables and virtual Microsoft 365 classes in Excel, Word, and PowerPoint.

KYMERA INTERNATIONAL, INC. – Durham, NC 05/22 – 09/22

Payroll Specialist

Leveraged a web-based platform, Paylocity, to assist the payroll manager with biweekly payroll processing for 250+ employees; ensured compliance with all state and federal HR laws, policies, and statutes.

Accurately collected/entered timesheets and processed payroll change forms for new hires, terminations, salary increases, withholding allowances, deductions, etc.

Key Accomplishments:

Gained proficiency in payroll processing, tax regulations, and software systems.

MY COMPUTER CAREER, INC. – Holly Springs, NC 03/21 – 03/22

Senior Benefits Administrator / HR Generalist /

Administrated health, wellness, and retirement benefits/programs for 950+ employees in 11 states; served as benefits SME, providing benefits information to employees, vendors, managers, and other parties.

Coordinated employee benefits enrollment, planned open enrollment, completed open enrollment virtual meetings, and assisted with onboarding activities.

Ensured all benefits plans complied with company policies/procedures, plan documentation, contractual arrangements, and regulatory requirements.

Coordinated leave of absence plans and counseled employees on leave of absence processes and benefits.

Key Accomplishments:

Contributed to the development of organizational guidelines and procedures.

Resolved issues regarding benefits invoice discrepancies by researching and analyzing data to reconcile the invoices.

Established current-year APIs for all benefits plans within UKG and all vendors.

Processed the company's first ACA year-end report through PlanSource/UKG.

ROTH STAFFING SOLUTIONS – Durham, NC 06/20 – 03/21

HR Generalist – Research Square Inc. (contract)

Administered benefits and payroll for a staff of how 100+ while adhering to company best practices.

Key Accomplishments:

Collaborated with VP of HR and HR Department managers to select a new HRIS for entire company.

FIDELITY TALENT SERVICES INC. – Durham, NC 10/19 - 03/20

Benefits Analyst

Facilitated delivery of proprietary benefits management processing for Fidelity Investments clients.

Developed program objectives in introducing Fidelity's new Benefits software; ensured payroll and benefits matched in reporting systems.

Logged into Tier 3 inquiries and ensured Tier 1 follow-up using the ServiceNow case management system.

Key Accomplishments:

Clarified and corrected payroll and benefits entries in three clients' open enrollments; communicated employee corrections to clients as needed and to software teams for corrections in other clients’ programming.

ROBERT HALF, INC. – Durham, NC 03/19 – 10/19

Business Payroll Analyst – UNC Medical Centers, Inc. (contract)

Addressed employee inquiries regarding payroll-related systems, including timesheet entry, online access, and pay statements for organization with 16 medical locations and 30,000+ employees.

Key Accomplishments:

As Program Manager, used software to verify foreigners' tax status while working in the US; trained three colleagues on the software. Collaborated with IT for security-related and database components and with the Secretary of State Financial Director for reporting guidelines for employee forms. Subsequently designed the forms.

Caregiver – Stem, NC 07/16 – 03/19

Provided full-time care for elderly mother and father (a disabled veteran).

AREOTEK – South Bend, IN 11/15 – 03/16

Total Rewards Manager - PRESS GANEY ASSOCIATES, INC

Managed an area of Total Rewards, internally and externally, as its Subject Matter Expert (SME), specializing in administration, assessment, and increasing employee engagement and retention in Benefits, Payroll, and Health & Wellness.

Key Accomplishments:

Conducted training needs analysis to ensure an improved and streamlined HR communications functionality by developing a training program for 16 benefits specialists, HR generalists, and payroll team members.

Implemented revised payroll and benefits escalation processes (via ADP Workforce) to address and quickly resolve management/employee queries; increased HR responses to employee and management queries by 47%.

MAPLE LEAF FARMS – Leesburg, IN 08/12 – 11/15

Benefits Manager

Oversaw benefits administration for 500+ union and 500+ non-union employees across four states and seventeen locations.

Key Accomplishments:

Recouped $50K in fees and erroneous claims by instituting billing reconciliations for benefits carriers.

Recommended changes to the benefits and wellness plan to the company leadership:

oEstablished a competitive benefits plan by analyzing and evaluating the cost and design of two existing plans against those of similar organizations; ensured compliance with all employment laws.

oDesigned and implemented a company-wide wellness program, which included outcome-based initiatives, healthy lifestyle programs, and special events; ROI analysis of the program exceeded company benchmarks by 28% in health benefits enrollments. Company given a Level 3 status in first year by The Indiana Chamber of Commerce, Wellness.

Education & Professional Development

Bachelor of Science, Psychology – Southeastern University, Lakeland, FL

Training & Certification: ACA-UKG/USA.gov COBRA-DOL ADA-DOJ ERISA-Law Seminar FMLA LTD & STD-Life Vendors HIPAA-DOL 401k-Mass Mutual Fiduciary Wellness with Indiana Business Chamber LinkedIn Certificates: Wage & Hour Law HR/Payroll HR/Pay Strategy Essentials of Excel Payroll Administration Emotional Intelligence

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