Assistant Manager Customer Service

Aura Fulton

Objective: A challenging position utilizing my experience.

Experience: AP Industries 12/2017- 2022

Manager

Assist customers in maximizing insurance claims. Following all state guidelines and regulatory rules. Providing all documents, pictures, and videos as needed. Contacting Insurance companies to assure a timely and complete pay out for claims. Profit and loss on every contract. All accounting and bookkeeping. Planning and Tracking on all jobs. Manage intake as new projects are received, Address employees’ and clients’ queries (via email, phone or in-person), Prepare presentations, spreadsheets and reports.

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Westside Ale House 4/2012-2/2017 Round Rock, TX

Manager

Customer service, Daily cash balancing, Quality assurance, Ensure guest and employee safety and satisfaction, Inventory, Product Ordering. Monthly Sales Reports, Monthly and Quarterly Balancing, Employee Scheduling, Interviewing, Hiring, Firing, Training.

Cheddars 6/2010-9/2013 Austin, TX

Lead Server

Ensured customer satisfaction, Checked all closing side work for FOH and BOH. Assisted management during shift.

I was asked to be an Assistant Manager. At the time I could not travel for Training

Cintas 2009-2013 Round Rock, TX

Administrative Assistant/ Assistant Manager

Daily, Weekly, Monthly & Quarterly Reporting. Data Entry, Orders, Returns,

Contract Compliance, Customer Service and Cash Control.

IKEA 2006-2009 Round Rock, TX

Assistant Manager

Overseen 15 Employees, Training, Inventory, Daily Cash Balancing, Orders, Special Events, Customer Satisfaction, Hot/Cold Prep Cook and Line Service, Open

and Close the Restaurant and Bistro. Enforce all rules and expectations.

Quickest hire to assistant manager position in Ikea (Round Rock) history

Pavilion Lincoln Mercury 2005-2006 Austin, TX

Administrative Assistant to New and Used Sales Manager

Purchase Orders, Repair Orders, Daily Reports, Inventory Control, Coordinated Dealer Trades, Assisted the General Sales Manager and Used Car Sales Manager.

Education: Completed High School

Attributes: A very wide array of jobs has given me the flexibility and the patience I believe everyone needs to be a valued team member. This experience has also taught me how to work with a wide variety of equipment and personalities.

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