Business Analyst Intelligence

Samuel Onana Okwo

417-***-**** *******@*****.***

Summary

Solutions-oriented Business Analyst with 4+ years of expertise in data analytics, business intelligence, and reporting. Skilled in transforming complex data into strategic insights that drive informed decision-making and optimize business performance. Proven track record in cost reduction, efficiency improvements, and stakeholder management. Proficient in SQL, Power BI, Excel, AWS Quicksight, and more.

Skills & Expertise

• Data Analysis (SQL, Python, Excel)

• Business Intelligence Tools (AWS Quicksight, Tableau, Power BI)

• Data Visualization & Reporting Automation

• Predictive Analytics & Data-Driven Decision Making

• Stakeholder Communication & Requirements Gathering

• Critical Thinking & Problem Solving

• Project Management & Process Optimization

• Collaboration & Cross-functional Teamwork

Experience

Business Analyst II, Sales Qualifications Team - SelectQuote June 2023 - Present, Overland Park, KS, USA

• Spearheaded evaluation of dial attempt profitability, optimizing lead acquisition strategies to reduce labor costs by 5%, enhancing overall operational efficiency.

• Designed and maintained dynamic reports tracking dial system adjustments, improving agent utilization by 10%.

• Conducted advanced data storytelling for executive teams, connecting insights across channels to drive profitable decision-making.

• Streamlined SQL query troubleshooting and dashboard optimization, reducing resolution times and enhancing team productivity.

• Developed and delivered interactive dashboards using AWS Quicksight, enabling data- driven decision-making for tracking labor costs and lead profitability. Business Analyst, SelectRx - SelectQuote

June 2022 - Present, Overland Park, KS, USA

• Led comprehensive churn analysis for the retention team, identifying drivers of attrition, which contributed to a 15% decrease in churn rate.

• Conducted in-depth cohort analysis, uncovering strategic opportunities that reduced drug costs by 12%.

• Facilitated cross-departmental integration of BI tools, accelerating key metric reporting by 50%.

• Transitioned manual reports to automated operational dashboards, saving approximately 10 hours of weekly manual effort.

Healthcare Data Analyst - CoxHealth

August 2020 – May 2022, Springfield, MO, USA

• Analyzed insurance claims data from 10,000+ patients, implementing strategies that reduced overhead costs by 30%.

• Collaborated with cross-functional teams to resolve technical data challenges, streamlining patient flow and cutting wait times by 50%.

• Built and deployed Power BI dashboards to monitor key health metrics, enabling data- driven decisions and improving operational efficiency. Product Analyst - Clina Lancet Laboratories

June 2018 – July 2020, Lagos, Nigeria

• Developed reporting infrastructure with MS SQL and Excel, offering real-time insights into KPIs, and supporting informed business decisions.

• Conducted targeted marketing analysis, driving a 2x increase in engagement and a 22% reduction in user drop-off rates.

• Led financial and behavioral data analysis projects to refine marketing strategies, resulting in a 10% increase in customer base.

Education

Master of Science, Data Analytics/Health Administration Missouri State University, August 2021 – May 2023

Bachelor of Science, Medical Technology/Analytics

University of Lagos, Nigeria, June 2014 – May 2018 Analytical Tools & Languages

• Data Analytics & Reporting: Power BI, Tableau, AWS Quicksight, Excel

• Database Management: SQL (MS SQL, MySQL)

• Programming: Python (NumPy, Pandas)

• ETL Tools: Snowflake

• Project Management: JIRA, Microsoft Office Suite

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