Customer Service Rep
Resume:
DONALD PRIDE
*************@*****.***
Richmond, VA 23225
Work experience
Janitorial
ABM Industries
March 2023 to Jan 2024
Cleaned the assigned areas in Phillip Morris
Stayed flexible and willing to complete all tasks assigned.
Included cleaning and maintaining restrooms, break rooms, carpets, and hard surface floors by vacuuming, sweeping, and mopping floors.
Dusted furniture, ventilation and lights. Included emptying wastebaskets, cleaning windows, restrooms, and other normal cleaning and maintenance duties.
Customer Service rep (Temp)
Maximus
November 2022 to February 2023
Inbound and Outbound acct servicing
Ensured accurate security protocol during services
provided customer care to some of the most vulnerable communities in America who needed to maneuver through complex healthcare plans.
Sr. Risk Coordinator
Capital One - Chester, VA
December 2016 to October 2022
Handled large amounts of inbound calls and managed select outbound collection calls with specific procedure and detail.
routinely completed detailed account level research
Overcame objections that customers have about making payments toward their account and help them to
understand their account(s) and responsibilities
Built familiarity with and follow company guidelines and procedures (completed computer-based trainings semiannually)
room training, timecards, e-mail, training, etc)
Updated account information and complete appropriate documentation to ensure accurate credit reporting on accounts
Cashier-Target
October 2015 to January 2016
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Answered customers' questions, and provide information on procedures or policies.
Processed merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Delivery/Courier
Richmond Times Dispatch - Richmond, VA
December 2013 to July 2014
Loaded vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
Sorted items to be delivered according to the delivery route.
Planned and follow the most efficient routes for delivery
Received delivery instructions and communicated via telephone, two-way radio, or in person.
Recorded information, such as items received and delivered and recipients' responses to messages.
Sales Associate
Wal-Mart - Richmond, VA
February 2012 to July 2013
Answered customers' questions about merchandise and advised customers on merchandise selection.
Took inventory or examined merchandise to identify items to be reordered or replenished.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Received, opened, unpacked and issued sales floor merchandise.
Compared merchandise invoices to items actually received to ensure that shipments are correct.
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