Front Desk Agent

BRENDA MENE

Las Vegas, NV *****

808-***-**** - *******@*****.***

PROFESSIONAL SUMMARY

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful type setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Personable Demeanor

Cash Handling

Room Assignments

Sales Expertise

Problem-Solving Skills

Verifying Reservations

Automated Telephone Systems

Credit and Cash Payments

Safety and Security Procedures

Front Desk Management

Guest Services

Hospitality Service

Posting Charges

Guest Satisfaction

POS Systems

Concierge Services

ASI Front Desk

Customer Service

Dining and Amenity

Recommendations

Guest Inquiries

Serve Guests

Special Reservations

Hotel Reservations

Telephone Reservations

Lobby Maintenance

Registration

WORK HISTORY

01/2022 to Current Front Desk Agent

Hampton Inn And Suites Las Vegas – Las Vegas

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Collected room deposits, fees and payments.

Used internal software to process reservations, check-ins and check-outs. 08/2011 to 11/2019 Merchandiser

Aulani, Disney Resort And Spa – Kapolei, HI

Removed damaged, out-of-code, not-in-set and discontinued items from displays. Inspected merchandise for quality and arranged proper display location on floor. Monitored inventory levels and kept adequate stock in product displays on sales floor.

Updated pricing and signage to complete product displays and educate customers. Verified products appeared at correct locations in proper quantities. Answered customer questions regarding store merchandise, department information and pricing.

Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Organized on-site trainings to educate management and sales staff on benefits and care of product lines.

Anticipated consumer buying patterns to create purchase and inventory plan. Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.

04/2000 to 08/2010 Customer Service Manager

Walmart Stores,INC – Pearl City, HI

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Resolved concerns with products or services to help with retention and drive sales. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Completed special projects by using effective decision making, critical thinking and time management skills.

Monitored customer service operations to assess agent performance and provide feedback.

Created customer support strategy to increase customer retention. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

EDUCATION

06/1994 Diploma

Governor Wallace Rider Farrington High School - Honolulu, HI

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