Dining Room Manager

LIDIA LOGAN

Atlanta, GA 678-***-**** **********@*****.*** http://linkedin.com/in/lidia-logan Dynamic management professional with a versatile background in fostering team collaboration, enhancing customer satisfaction, and driving operational efficiency. Extensive experience across diverse environments, including restaurants and retail, with a strong focus on improving financial performance and leveraging technology to streamline operations. Proven track record of leading cross-functional teams, managing inventory efficiently, and implementing strategic initiatives to achieve organizational objectives. Dedicated to delivering exceptional service and excellence in all aspects of management. Areas of Expertise

Dining Room Manager

• Engaged with guests to ensure satisfaction, promptly addressing concerns to elevate their dining experience.

• Assisted servers during peak periods, ensuring smooth service flow and operational efficiency.

• Developed and managed weekly schedules, processed time-off requests, and optimized staffing levels to meet operational demands.

• Provided clear instructions and guidance, conducted regular team meetings, and facilitated transparent communication among staff.

• Delivered constructive feedback to team members, fostering performance improvements and maintaining high service standards.

• Coordinated and implemented training programs, workshops, and development sessions to enhance team skills and knowledge.

Dining Room Manager

• Promote a positive work environment through open communication, teamwork, and comprehensive staff training.

• Address customer concerns effectively to ensure guest satisfaction and implement feedback-driven improvements to enhance the dining experience.

• Supervise daily operations, including maintaining high standards and overseeing accurate end-of-shift cash procedures.

• Coordinate staffing for events and catering, ensuring smooth service and optimal guest experiences.

• Proficient in using restaurant technology platforms, such as POS systems, inventory management, financial systems, and reservation systems.

Assistant Manager

• Ensured front-of-house staff presented a polished appearance by monitoring uniform serviceability, forecasting needs, and contributing to an exceptional customer experience.

• Demonstrated effective multitasking skills by simultaneously managing all business areas to ensure efficiency, exceptional service, and the achievement of organizational goals.

• Contributed to a positive business reputation and memorable guest experiences by delivering exceptional service, thereby ensuring high levels of guest and corporate satisfaction.

• Collaborated with cross-functional teams to enhance service quality and streamline operations, ensuring customer needs were met promptly and efficiently.

• Implemented strategic initiatives to improve workflow processes, achieving enhanced efficiency and increased customer satisfaction.

CAREER SUMMARY

Office Management – Retail Management – Store Management – Restaurant Management – Team Dynamics & Employee Satisfaction – Customer Satisfaction & Service Excellence – Financial Performance Improvement – Inventory Management & Cost Reduction – Operational Efficiency – Cross-Functional Collaboration – Strategic Initiative Implementation PROFESSIONAL EXPERIENCE

THE AMERICANO RESTAURANT – Atlanta, GA Aug 2022 – Aug 2023 NEGRIL ATL Aug 2023 – Mar 2024

Longleaf – Atlanta, GA Apr 2024 – Present

Pavilion Manager

• Enhanced operational effectiveness by boosting staff capacity, performance, and skills via regular training sessions, fostering a supportive work environment, and emphasizing superior service, which led to improved efficiency and client satisfaction.

• Ensured a seamless supply chain and optimized inventory levels through strategic vendor management and inventory oversight, preventing stock shortages and fulfilling customer demands consistently.

• Oversaw country club operations, ensuring outstanding guest service and adherence to legal standards, which bolstered guest satisfaction and maintained regulatory compliance.

• Led a diverse team of 10, providing essential resources and leadership, which cultivated high-quality outcomes and underscored the importance of teamwork and effective leadership.

• Initiated and implemented operational enhancements in inventory management and cost control, resulting in marked improvements in operational efficiency and substantial financial savings. Nominated Manager of the 1st Quarter Intercontinental Buckhead Atlanta 2023 Employee of the Month Dunwoody Country Club 2019 Dunwoody Country Club – Atlanta, GA Sept 2018 – Aug 2022 ACHIEVEMENTS

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