Technical Support Customer Service

ANTHONY L. VAUGHAN

**** *** **** ****, ********, VA 23233

H: 804-***-**** C: 804-***-****

E-mail: **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented technician with extensive experience in electronics assembly, technical support, and equipment repair. Skilled in troubleshooting, testing, and maintaining electronic and mechanical systems. Proven track record in various technical roles, including electrical testing, assembly, and quality inspection.

SKILLS

●Electronics and Communications (Analog & Digital)

●Electrical Testing & Calibration

●Technical Support & Troubleshooting

●Equipment Assembly & Repair

●Proficient in using Testing & Measuring Instruments

●Machine Operation (Brake Press, Overhead Crane, Lift Trucks)

●Customer Service & Sales

PROFESSIONAL EXPERIENCE

ABB

Electrical Tester (Level 2)

December 2023 – August 2024

●Test and calibrate uninterrupted power units (PDU’s), including setting up static switches and measuring resistance.

●Troubleshoot and repair electrical issues across three or four-phase systems.

Grenova

Electronics Assembly Technician

September 2020 – April 2023

●Assembled laboratory products, including tippet washer/dryer units.

●Performed point-to-point wiring, soldering, and quality control on circuit boards.

●Maintained build records and conducted unit testing.

Weidmuller

Printer Technician/Quality Inspector

December 2015 – May 2020

●Repaired industrial printers and evaluated print jet systems.

●Managed parts orders and repair estimates; conducted low voltage tests and quality inspections.

AutoZone

Parts Manager

August 2013 – October 2014

●Managed store operations, including customer service, inventory, and parts ordering.

●Installed automotive components and provided technical support.

Randstad

Assembler

December 2012 – July 2013

●Assembled control panels and various AC units; read schematics and BOM.

●Installed high and low voltage components, ensuring accuracy and safety.

Redemtech Technologies

Floor Technician

November 2011 – December 2012

●Managed the receipt and sorting of electronic devices; processed items for refurbishment or recycling.

●Operated lift trucks and maintained records of inventory and package statuses.

EDUCATION

●ECPI University

Associate in Computer Electronics Technology

Bachelor in Electronics Engineering Technology

●Henrico High School

Diploma

●Highland Springs Vo-Tech

Auto Mechanics Diploma

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