Front Desk Customer Service
Resume:
DOMINIQUE
HUNTER
**********@*****.***
Orlando, Florida
www.linkedin.com/in/niek2iceyy
About
To secure a position in a competitive company that will help me grow and thrive in the entertainment industry. I want to use my creativity to be a great asset to my company.
Experience
OPC Specialist
Westgate Resorts / Orlando, Fl
2024-Current
• Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions.
• Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
• Front Desk Assistance at Four Points by Sheraton, Fairfield, & Mi Casa Hotel.
• Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work
environment at all times with a clean clutter free workstation.
• Guest Services, Front Desk Training, & Tourist
Information.
Fan Experience Ambassador
Orlando Magic / Orlando, Fl
2022- 2024 (Seasonal)
• Lead non-scripted V.I.P tours of the Kia Center before and/or during Orlando magic home games and Live
concert events. Anticipating the fan’s expectations and providing personalized perks
• Handle complaints and unpleasant Guests in a
professional manner, with the best interest of the customer and the company in mind.
• Assist Ticket and Group Sales teams to execute Fan Experience Programs including anthem buddies, pregame warmups, Fan of the game, honorary captain, gift drops, etc.
• Assist with pre-event needs and set-up including checking areas for cleanliness, damage, and reporting items in need of attention in a timely manner.
Education
Bachelor of Science in Entertainment
Business
Full Sail University
2020-2023
Studied Computer Engineering and
Technology
ITT Technical Institute
2015-2017
Skills
• MS Office, PowerPoint, Excel
• Communication, Teamwork, Leadership, & Time Management
• Front Desk training at Four Points by Sheraton, Fairfield, & Mi Casa Hotel.
• Adobe Applications, i-Movie, Creative Cloud, Pro Tools, After Effects
• Computers and Technology, Google Analytics, Social Media
• Data Analysis, Data Entry, Business Accounting
• Event Planning, Research, Editing, Creative Writing
• Transferred Studies in Psychology, Biology, & Chemistry Sales Associate
New York and Company / Orlando, Fl
2017-2020 +10 Years of Retail Experience
• Consistently creates a welcoming environment as
customers enter or exit the store.
• Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise.
• Uses basic selling techniques to engage with the customer.
• Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer's loyalty.
• Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
• Completes sales transactions and maintains proper accountability at registers.
• Processes merchandise returns and exchanges courteously and under company guidelines.
• Speaks positively about the brand, about our customers, and about other team members.
• Demonstrates initiative, teamwork and ownership in every interaction.
• Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
Production/Stage Assistant
Music Fest Orlando / Orlando, Fl
2023-2024
• Right hand assistance to the show coordinator and stage directors.
• Stage Setup/Breakdown, Performing Artist Coach Van Set up, Preparing for artist arrivals and recommendations
• Running errands and gathering supplies
• Preparing the stage set by organizing lights, equipment, speakers, Cameras and Props
Prior Work & Volunteer Work
• NCAA D2 Softball Championship (2024)- Player
Hospitality, Ball Boy to any foul balls, Keep the Homebase Umpire & 3rd base Umpire Hydrated and stocked with softballs.
• NCAA March Madness (2023)- Athlete Hospitality, Water cooler and locker room setups, complete needed task for team rooms.
• EDC Orlando (2022)- Ticket Sales and Will Call
• The Gold Room Studio (2018-2020) – Live Event Planning, Engineering Assistant, Talent Scouting
Contact this candidate