Customer Service Office Assistant
Resume:
Tammy Faulkner
Laurel, DE *****
*****************@*****.***
Work Experience
Dispatcher/Customer Service
Compass Energy-Laurel, DE
September 2022 to October 2024
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
• Collaborated with other departments such as sales, customer service, and logistics to resolve any issues related to order fulfillment or transportation logistics Office Assistant
Arctic Air Conditioning and Heating-Bridgeville, DE November 2020 to September 2022
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Assisted with the preparation of financial reports, invoices, or expense reimbursements
• Served as a point of contact for external vendors/suppliers, ensuring timely delivery of goods/services
• Fostered positive relationships with clients/customers through excellent communication skills and attentive service
• Cultivated a welcoming environment for visitors/guests by providing assistance and addressing inquiries promptly
Loan Officer
ATLANTIC FINANCE-Seaford, DE
January 2009 to June 2019
• Assessed clients' financial situations and provided personalized loan recommendations based on their needs and goals
• Analyzed credit reports, income documents, and other financial information to determine loan eligibility and risk assessment
• Negotiated loan terms, interest rates, and repayment plans with clients to meet their financial objectives while minimizing risk for the organization
• Provided exceptional customer service throughout the entire loan process, addressing client inquiries promptly and professionally
• Stayed updated on industry regulations and changes in lending practices to provide accurate information to clients
• Maintained detailed records of client interactions, applications submitted, approvals granted or denied, as well as reasons for decisions made
Education
Banking Degree in Banking
American Insitution of Banking - Wash
1986 to 1994
Business/Accounting
Delaware Tech - Geor
1984 to 1986
General in Business
Laurel High School - Laur
1980 to 1984
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