Information Technology Help Desk

Gary DiCasparro

East Greenwich, RI C: 401-***-**** E: ****@**********.*** LI: linkedin.com/in/garydcp1334

SUMMARY

Highly skilled professional with more than 40 years of successful experience across a variety of industry platforms with staunch abilities information technology, A+ Certification, electrical, plumbing d HVAC and in mechanical systems,

EXPERIENCE

Lead Instructor Lincoln Technical Institute, RI 2021 – Present

A+ Certification, Hardware, Software, Linux, Network +, Microsoft Server, Cloud, Security Fundamentals, Office Concepts, Canvas Learning System

Work with Career Services in securing student internships

Prepare students for A+ Certification

Director of Information Technologies Barlow Heating LLC, RI 2020-2023

Implemented Cloud Services

Controlled training for field technicians and office staff

Installed HVAC systems

Business Technical Advisor Zymphony Technology Solutions, FL 2016-2017

Administered IT Services Support for Fortune 500 and medium-size businesses

Provided full support via utilization of ConnectWise software, Exchange/Office 365 accounts

Maintained VIPE and ESET, conducted site security audits

Cabling Engineer Outsource Staffing, FL 2015-2017

Installed cabling for power, alarm, video surveillance, Telco, data cellular cable

Technical Project Lead /CEO Tec Direct, Inc., RI 1995-2015

Managed a large variety of clients' software and hardware network needs, project management of the implementation of servers, workstations, laptops and mobile devices

95%+ business continuity during worst case scenarios; otherwise, 99.1%. Surpassed 98% KPI

Offered adept support with help desk, workstation, server systems, Exchange Server, hardware, cabling, software, mobile devices, backups systems, wireless security, LAN/WAN/VPN/VOIP, video surveillance systems

Directed financial and operational matters, parts procurement, inventory

Supervised retail location for service of hardware repairs and software support

Orchestrated IT training seminars

Technical System Specialist Mohawk Data Sciences / Decision Data, MA 1982-1995

Supported 60+ field engineers on various computer systems with secret level security clearance (Rank: Level III Regional)

Instructed AC Power Theory and Troubleshooting

EDUCATION, TRAINING & CERTIFICATION

Lincoln Tech Career Training Faculty Leadership, AWS Instructor Training, Integrity Assurance Program, Canvas Learning Software, Handling Dangerous Workplace Situations, Sexual Harassment (workshops and seminars)

Mohawk Data Several proprietary systems

Control Data Institute Degrees in Computer Technology and Electronics

Roger Williams University Electrical Engineering

Electrical Wiring NEC Code & Job Safety Residential and Commercial: RI, FL & WA

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