Information Technology Customer Relations
Resume:
Work Experience
Languages
Information Technology - Financial Management - Fleet
Manager/Controller
******.*******@*******.***
https://www.linkedin.com/in/casper-
jordaan
Keimoes, Northern Cape, 8860, South
Africa
At Coetzee Transport, my role synthesizes my dual-degree in Finance and IT into a cohesive force driving operational efficiency and customer engagement. Our team has elevated customer relations by leveraging my CRM expertise, fostering satisfaction and loyalty.
Prior experiences at Paxton Cerva and Urbanise.com honed my administrative prowess, ensuring our data management processes are both seamless and effective. The commitment to excellence, recognized by multiple Student of the Year awards, fuels my pursuit of growth and resource optimization within our organization. Casper Jordaan
Diesel and data controller
Coetzee transport Upington, Northern Cape, South Africa
-
Tracking and monitoring of entire fleet
Managing fuel consumptions on all vehicles
Weekly reporting to management Maintaining Telematics Liasing with the drivers on driving teqniques for better diesel consumption
Maintaining and reporting on all internal systems
Diesel orders
Updating diesel prices monthly, liasing and negotiating with suppliers for better prices
Route planning
May 2024 Sep
2024
Fleet Manager
Bonties Vervoer Keimoes, Northern Cape, South
Africa
-
Planning and Scheduling of the entire fleet
Always made sure to obide to all rules and regulations Kept vehicle certifications, licenses and all relevant paperwork needed up to date
Daily, weekly and monthly reports for management
Tracking all vehicles each day using RMS
Staff Management: Office staff, general workers and drivers, Employment Contracts, disciplinaries and hearings
Weekly driver allocations and payments
All fleet related tasks
Jan 2023 Apr
2024
Core Skills
Transportation Management,
Decision-Making, Stock Management,
Reverse Logistics, Employee Training,
Budgeting, Skilled Multi-tasker, Negotiation,
Supplier Relationship Management,
Inventory Management,
Supplier Management, Big Data Analytics,
Materials Procurement,
International Shipping, Supplier Negotiation,
Analytical Solutions,
Leadership Communications,
Technology Trends, Big Data, Energy
Education
Graduate Academy of South Africa
-
Bachelor of Commerce - BCom
Information Technology
Jan 1999 Jan 2001
High School Pretoria North
-
High School Senior Certificate Grade 12
GPA 12
Jan 1994 Dec 1998
Afrikaans (NATIVE_OR_BILINGUAL)
English (FULL_PROFESSIONAL)
Awards
Certificates
IT Manager
Paxton Cerva Pretoria, Gauteng, South Africa
-
Managing and Running the financial staff and department and all the functions
All payment verification and audits Financial Reporting on a monthly basis
Balancing of financial books and reconcile all transactions posted Financial and general meetings with staff, shareholders, trustees and Body Corporates
Maintaining and checking Propsys, the financial software used for generating monthly tenant invoices and statements, cashflow and income statements and balance sheets
SQL Database Administration
Internal IT support
Training
Apr 2020 Jun 2020
Implementation Specialist
Urbanise.com
-
Facility Management
Get up to speed with all Urbanise products
Engage with newly signed up clients to determine their exact needs with regards to facilities management and operations
Guide clients with regard to preparation of the data needed for the enrollment and implementation Configure Urbanise facilities platform to address client operational requirements
Establish productive, professional relationships with key personnel specified and noted on the customer account
Support existing facilities clients on-site
Proactively assesses, clarifies and validates customer and partner needs on an ongoing basis during implementation and report back to management and sales
Participate in sales pitches, where required, by working with the sales team
Ensures that data is accurately entered and managed within the Company’s systems and databases
**Travelling. As part of my job I traveled abroad l to Australia for Australian clients, that included onsite meetings and support** Dec 2019 Mar 2020
Key Account Manager / Business Analyst /
Senior Software Support Specialist
Propsys Solutions Johannesburg
-
Telephonic and onsite Support: on the Propsys software SQL: Database creation, data imports and administration. Writing of Scripts (Queries) for data and database fixes Training: Onsite training of existing and new clients on new enhancements and modules. Writing of user manuals and training material
Upgrades: Made sure that all the clients are upgraded by means of remote access or onsite visits Meetings with new potential customers, doing GAP meetings to determine the main purpose of their business Jan 2016
Dec 2019
Promoted to Key Account
Manager
Mar 2016
Student of the year
Graduate Academy of South Africa
Reward for student of the year with a score
of 90% in my 3rd year
Dec 2001
Student of the year
Graduate Academy of South Africa
Reward for student of the year with a score
of 93% in my 2nd year
Dec 2000
A+
Graduate Academy of South Africa
N+
Graduate Academy of South Africa
Computer Literacy
Graduate Academy of South Africa
Dec 1999
and requirements
NAMA events, shows and workshops over weekends
Team leader and in-house assistance to junior software support personnel
**Travelling. I was out of the office around 80% + of the time, I covered the Western Cape, Eastern Cape, Free State, KwaZulu-Natal, Mpumalanga, Limpopo and parts of Gauteng and North West** Technical Support Engineer
Clear Blue Technologies Pretoria, Gauteng, South Africa
-
Provide Technical support on Clear Blue products (Hardware) Provide Technical support on Clear Blue supplied software Provide software implementation support to end-users and Engineers Troubleshoot problems through different techniques Documentating of various test procedures and repair instructions Create training and user manuals Provide training to customers and technicians Perform sales duties when required Document all tasks and procedures of technical support
Writing of technical notes and solutions
**Travelling: Nigeria and China to *
supervise, manage and support the engineers. As well as the management of staff in Nigeria**
Mar 2013 Dec
2015
Software Support Technician
Altech Netstar Midrand, Gauteng, South Africa
-
Installation and implementation of Netstar tracking software packages SQL Database Administration, database fixes and data extractions Support: Remote, telephonic and onsite
Troubleshooting and fault finding Enrollment and implementation of new customers
Upgrades: Remotely or Onsite Training: Onsite training and compiling of training material Software testing: Manual testing and writing of testing material and procedures
Jun 2010 Feb 2013
Software Support Technician
Digicore Pretoria, Gauteng, South Africa
-
Installation and implementation of Ctrack Software solutions on clients servers and workstations
Configure and setup the connection settings between the server (Onsite or Remote) and the workstations
SQL Databases Administration: Writing of scripts and queries for data related issues and fixes
Setup of Data Sources (ODBC) on workstations to enable them to connect to the SQL Database
Firewall and antivirus rules and exclusions
Routing and connectivity setup to establish connection between the tracking units and installed software Training: New customers and Nov 2007 May 2010
existing customers on enhancements and new features Upgrades Software testing
Software Support Technician
SIQ Pretoria, Gauteng, South Africa
-
General queries on software
Fixing of faults on software and documenting the steps to get it resolved Software Support on ESOS software - Remote, telephonic and onsite Support SQL Database Administration: Scripts and queries Onsite training for individuals or group sessions.
Compiling of all installation and training material Monthly imports and exports of data fixes
Software Testing: Functional and manual testing of all enhancements and new releases and writing of test documents
Office Administration. Weekly and monthly reporting, making of installation material and get it posted to all the Sasol agents Nationwide Aug 2005 Oct 2007
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