Customer Service Data Entry

Tonya Yvette Clark

**** **** ****** **., *******, TN. 38128, 662-***-****

E-mail Address: *********@*****.***

Objective:

To obtain the rewarding and challenging open position as a mid to upper-level Manager that permits the opportunity to employ proven experience and skills to benefit a dynamic team and innovative organization.

Qualifications:

Demonstrated competence to assess a client’s needs and match them with the business solutions of an organization. Added value and delivered results to the team function. Team player with excellent inter-personal skills that relate effectively with diverse groups of people.

Work History

1990 – 1997 Brother International Memphis, TN

Production Line Leader: Established and updated work procedures to meet warehouse demands as determined by production schedules and workflow. I communicate and enforce company policies and safety regulations to Warehouse Associates. Recommends measures to improve quality of service, increasing efficiency of productivity.

2000 – 2009 Sitel Cooperation Memphis, TN

Customer Service Billing Representative: Responds to customer inquiries via phone, email and chat. Resolve customer complaints and issues in a timely manner. Process orders, payments, and payment arrangements. Established a relation with the clients to assure great customer service,

2009-2015 Immersion Hospitality (Department of Defense): Memphis, TN

Customer Service Quality Representative: I was responsible for taking escalated calls from government employees on their government orders. Responsibilities included arrangements of travel, vehicle services, and pier deim pay for the travel. Responsibilities included ensuring the government employee was aware of all safety rules and regulations.

2015-2020 Memphis TN

Administrative Service Manager: Solely responsible for the Customer Service Satisfaction of all material and products, scheduled meetings, plan activities, order supplies and manage the time keeping system for each account. Foster relationships with our Vendors, and Customers on an executive level to keep the lines of communication open and business flowing freely. Personally, I created a respectful perfectionism with clients to ensure quality service.

2020 – 2021 Milwaukee Tools Olive Branch, MS

DC Lead: Supports daily operations of production and manufacturing facilities for the TA department. Working closely with the team to ensure quality, production and safety measures have been taken. Provided feedback to upper management. Monitoring team performance, and work procedures.

2021-present DC Operation Supervisor: Responsible for managing employee, time, schedule and performance, provided coaching and safety techniques that adhere with the Osha guidelines. Analyzes and resolves work problems or assists workers in solving work issues. Monthly performance records, Sops. Supervise and monitor the workflow of the assigned area, productivity, standards, accuracy and expedite workflow.

Frayser High School- Diploma (1989)

Phillps Jr.College- Certified Data Entry Specialist- (1989-1990)

New Wave Hair Academy -Cosmetologist License -2006

Victory University, Memphis, TN: BA – Business Admin. Minor Psychology – 2009-2012

78 credits completed.

References Available Upon Request

Education

Frayser High School- Diploma (1989)

Phillps Jr.College- Certified Data Entry Specialist- (1989-1990)

Victory University, Memphis, TN: BA – Business Admin. Minor Psychology – 2009-2014

References Available Upon Request

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