Customer Service Representative

Elyza Blue

Sunrise, FL *****

*********@*****.***

954-***-****

Willing to relocate to: Boca Raton, FL - West Palm Beach, FL - Miami, FL Work Experience

Medical Assistant

Xpress Urgent Care-Margate, FL

May 2022 to Present

Take patients vitals, assist with procedures, administer medications, give instructions, handle specimens, provide exquisite patient care and customer service. Customer Service Representative

Continuum Global Solutions-Remote

August 2020 to August 2022

• Answer phones

• Assist customers with insurance related issues and/or questions.

• Input call notes

• Took inbound calls

• Made out bound calls

Cashier

Taco Bell-Margate, FL

August 2018 to August 2020

Took orders, occasionally assisted on the line, handled my cash drawer and ensured customer satisfaction Education

Associate's degree in Health Science

FTC/NUC university - Pembroke Pines, FL

January 2020 to January 2022

Skills

• Customer service

• English

• Customer relationship management

• Remote access software

• Team management

• Telecommunication

• Continuous improvement

• Scripting

• Sales

• Cold calling

• Customer support

• Social media management

• Microsoft Excel

• Computer networking

• Research

• Medical collection

• Medical terminology

• EHR systems

• ICD-10

• Medical coding

• Office experience

• Cash handling

• Vital signs

• Nursing

• Front desk

• Typing

• Training & development

• Office management

• QuickBooks

• CRM software

• Zendesk

• Google Docs

• EMR systems

• Adobe Illustrator

• Mac OS

• Cash register

• Negotiation

• Clinic

• ICD-9

• Adobe Photoshop

• Graphic design

• Patient observation

• Documentation review

Certifications and Licenses

Certified Medical Assistant

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