Customer Support Cyber Security

LaToya Hurd

**********@*****.*** 469-***-**** Cedar Hill, TX

SUMMARY

Seasoned Recruiter with 12 years in IT and cybersecurity, adept at sourcing candidates and networking. Skilled in trades-related recruitment, leveraging technical expertise to identify top talent. Seeking a Part-Time Contract Recruiter role to apply strong sourcing and networking capabilities. WORK EXPERIENCE

Carters House NonProfit Dallas, TX

Remote Cyber Security Administrator Sep 2021 - Present

• Develop and maintain a secure desktop environment facilitating remote access to organizational networks through cloud platforms.

• Provide client support by resolving usability issues and software errors, ensuring secure and efficient communication channels.

• Perform comprehensive network audits to detect security vulnerabilities and implement corrective measures, enhancing overall system integrity.

Solid State Ops (Remote)IT Boise, ID

Chat Specialist Aug 2019 - May 2021

• Provided customer support through Live Chat, ensuring efficient resolution of technical issues and maintaining high satisfaction rates.

• Developed and managed the company website using SharePoint, enhancing user experience and securing sensitive claimant data.

• Attained certifications in HIPAA Compliance, Security Rule, and NanoLearning Security, reinforcing the commitment to data privacy and system security.

Cole & Associates Law Firm Richardson, TX

IT Project Manager Dec 2016 - Apr 2018

• Implemented secure monitoring systems to streamline workflow, facilitating timely project adjustments, and constructed data visualizations with SQL and Tableau to enhance decision-making processes.

• Established a Google Analytics dashboard to safeguard data integrity, while supporting software development and quality assurance, resulting in improved product stability for end-users and strengthened client relationships. Nordstrom IT Help Desk Frisco, TX

Information Technology Specialist Aug 2010 - Nov 2016

• Diagnosed and resolved software malfunctions through methodical troubleshooting, enhancing system reliability and user productivity.

• Collaborated with programmers and system administrators to troubleshoot and rectify network discrepancies, ensuring seamless operations.

• Managed the installation and configuration of systems handling sensitive data, maintaining strict confidentiality and data integrity.

EDUCATION

Henry Harvin

Associate's degree, Information Security

Calimesa, CA

Present

SKILLS

Network Infrastructure Troubleshooting • Windows/Apple OS • Network Security Control • VPN Maintenance • Threat Assessment • Cloud Security • Python • SQL • Splunk • Zendesk • Azure Notebook • Live Chat • Help Desk

• Network Infrastructure • IT Project Management • Windows • Software Troubleshooting • Network Support • Project Management • Tableau • Hipaa • SharePoint • Computer Networking • Google Analytics • Azure • Mac OS • Information Security • Usability • Quality Assurance • Network Security • Cybersecurity • Python • VPN • Customer Service • S3 • Aws • DynamoDB • Virtualization • CRM Software • Intelligence Experience • Intelligence Analysis

• Analysis Skills • It • Desktop Support • Direct Sales • Sales • Marketing • APIs • TCP/Ip • Teaching • Human Resources • Customer Relationship Management • TCP • Relationship Management • Data Analysis Skills • Typing • MailChimp • WordPress • Marketing Automation • Google Suite • Supervising Experience • Mentoring • Social Media Management • Education Administration • Higher Education Teaching • Databases • Master Data Management • Product Management • Retail Sales • Administrative Experience • Microsoft Office • Microsoft Outlook Calendar • Social Media Marketing • Direct Marketing • QuickBooks • Communication Skills • IT Service Management • Server Management • Mobile Applications • Html5 • Drupal • Sso • Recruiting • Conflict Management • Accounting • Adobe Acrobat • Negotiation • Data Management • Product Demos • Ai • English • Active Directory • Customer Support

• Nessus • Security • Nmap • Microsoft Access • Microsoft Word • Microsoft Excel • Microsoft Outlook • Firewall • Leadership • Canva • AI Chatbots • AI Models • Management • Regression Analysis • Machine Learning • Natural Language Processing • Call Center • Technical Support • Ats • Technical Recruiting • Organizational Skills • Software Development • Time Management • Proposal Writing • Technical Writing • Proofreading • Editing • Word Processing

• Visio • Financial Analysis • Business Consulting • Sourcing • Networking • Communication • Problem-solving • Time-management