Front Desk Customer Service and Data Entry Specialist

LALITHA K. - RESUME

Tel: 781-***-**** Email: ****************@*****.***

PROFILE

Customer service-focused professional, with many years of experience in busy, high-volume environments. Looking for a full-time job with a reputable employer. Friendly, organized and adept in service solutions. Keen attention to detail, excellent computer skills, fast typing speed and innate ability to learn new skills quickly and efficiently. Committed to customer satisfaction and passionate about my profession. EMPLOYMENT HISTORY

Spa Manager and Front Desk/Data Entry, New York

— October 2020-September 2024

- supervised front desk of a small massage therapy spa with 10 massage therapists and estheticians

- organized files for electronic filing(accounts receivable/accounts payable), proficient in MS Office, used five-9 telephone system multidepartment, greeted customers, routed calls, scanned documents to PDF, sorted daily mail.

Front Desk Agent, Trump Towers Hotel, New York —

August 2006- September 2020

- Managed front desk of 5-star hotel with 35 guest rooms and 141 hotel suites, for 6 years

- Cheerfully greeted and assisted all guests with check-in and check- out procedures

Front Desk Specialist, Boston University Art History Department September 1994 - May 2002

- operated department’s phone switchboard & managed calendar

- Performed clerical tasks, including filing, organizing database, computer typing project in MS Office.

- Facilitated students to get in contact with department staff and professors.

EDUCATION

BA from Boston University, Boston — year 1998

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