Technical Support Digital Assistant

Dee (*/**/****, **:**:** AM): Hi I'm Dee, a digital assistant.

Dee (6/27/2023, 10:16:47 AM): For security purposes, please do not provide any sensitive data such as date of birth or social security number in this chat.

Dee (6/27/2023, 10:16:48 AM): How can I help you today?

Dee (6/27/2023, 10:16:49 AM): Menu Options:

Login Assistance

I need technical support

Status inquiry

Missing information assistance

I need to edit information entered

Questions about my completed report

Help with the Digital ID process

Something else

null (6/27/2023, 10:17:03 AM): Help with the Digital ID process

Dee (6/27/2023, 10:17:05 AM): You can view helpful tips about the Digital Trust / ID Verification here: https://serviceconnect.fadv.com/s/article/Digital-Trust-ID-Process

Dee (6/27/2023, 10:17:06 AM): Was this article helpul to resolve your issue?

Dee (6/27/2023, 10:17:08 AM): Menu Options:

Yes

No

null (6/27/2023, 10:17:17 AM): No

Dee (6/27/2023, 10:17:19 AM): Please describe what assistance do you need.

null (6/27/2023, 10:17:43 AM): Take a picture of my license.

Dee (6/27/2023, 10:17:44 AM): We are connecting you to a live agent.

Dee (6/27/2023, 10:17:46 AM): Could you please provide your email address?

null (6/27/2023, 10:18:12 AM): ***********@*****.***

Dee (6/27/2023, 10:18:16 AM): What is your first name?

null (6/27/2023, 10:18:24 AM): Gary

Dee (6/27/2023, 10:18:27 AM): Nice to meet you Gary

Dee (6/27/2023, 10:18:29 AM): and your last name, please?

null (6/27/2023, 10:18:36 AM): Steed

Dee (6/27/2023, 10:18:38 AM): While we route you to a support agent, please provide the company you are applying to.

null (6/27/2023, 10:18:54 AM): FedEx

Dee (6/27/2023, 10:19:00 AM): We got everything, Gary. We'll be transferring you to an agent.

Nehal A (6/27/2023, 10:25:58 AM): Hello, my name is Nehal and I would be happy to help you today. Please do not share Sensitive Personally Identifiable Information such as your full Social Security Number or Date of Birth in the chat.

null (6/27/2023, 10:26:30 AM): Okay

null (6/27/2023, 10:26:58 AM): How are you doing Nehal?

Nehal A (6/27/2023, 10:27:16 AM): I am doing great!

Nehal A (6/27/2023, 10:27:21 AM): How are you doing today?

null (6/27/2023, 10:27:34 AM): I’m doing well.

Nehal A (6/27/2023, 10:28:14 AM): Great!

Nehal A (6/27/2023, 10:28:29 AM): Please elaborate on your concern for me to assist you better.

null (6/27/2023, 10:29:12 AM): I’m trying to apply for a employment position with FedEx.

Nehal A (6/27/2023, 10:30:05 AM): Okay, how may I help you with?

null (6/27/2023, 10:31:16 AM): I need to take a picture of my drivers license, but the system is not letting me take the picture.

Nehal A (6/27/2023, 10:31:45 AM): I am sorry to hear that, please follow the below steps to check if the issue still persists:

Ensure that you are in a well light area

Ensure that you are using a valid Driver's License which is not expired and is a clear copy.

Ensure that you are not using a paper Copy of the Temp License.

Use a different device to scan the document or take a Selfie.

null (6/27/2023, 10:31:55 AM): The system is not letting me send the picture.

Nehal A (6/27/2023, 10:32:21 AM): Please follow the above steps and let me know if the issue still persists.

null (6/27/2023, 10:32:44 AM): Thank you!

Nehal A (6/27/2023, 10:34:21 AM): You're welcome!

Nehal A (6/27/2023, 10:34:21 AM): Please let me know if the issue still persists,

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