Software Testing Quality Assurance

S A I D A S A L A M O V A

Mountain View, CA 650-***-**** **************@*****.*** US Citizen

SOFTWARE QUALITY

PROFESSIONAL SUMMARY:

- Extensive experience in the IT industry, with a background in healthcare, specializing in Quality Assurance across all phases of manual software testing for web-based, desktop, and mobile applications.

- Strong understanding of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), along with proficiency in software testing tools and methodologies.

- Skilled in a variety of testing types, including functional, regression, integration, GUI, UAT, localization, and accessibility testing.

- Experienced in analyzing technical documentation and crafting comprehensive test documentation, including test cases, test matrices, checklists, and more as needed.

- Expertise in documenting defects with precision, providing detailed recreation steps using various bug tracking tools, and monitoring their status through to resolution.

- Quality-driven and detail-oriented team player, excelling in collaboration with development and product management teams, as well as working effectively with offshore teams across different time zones.

- Eager to learn new technologies and tackle challenging concepts.

- QA professional with a medical degree, passionate about HealthTech, MedTech, and BioTech.

- Proficient in English, Turkish, Russian, and Azerbaijani.

TECHNICAL SKILLS SUMMARY:

Methodologies: Waterfall/Agile/Scrum/Kanban

Platforms: macOS, Windows, Linux

Mobile platforms: Android OS, iOS

Devices: XR (VR headsets, ARs smart glasses), mobile readers (Kindle, Chrome book, etc.)

Project Building Tools Confluence, TestRail, HP ALM

Bug Tracking: Jira, Bugmaker, Bugzilla, HP Helpdesk

Other IVR, AVAYA CMS, Oracle CRM, NICE VR, IEX WFM, CITRIX, VMWare

WORK EXPERIENCE:

Software QA, Meta (via Qualitest) Santa Clara, CA (current position, starting from 07/2023)

•Maintain a test environment and test equipment to ensure all test results are valid (flashing devices, cleaning calibration stations, repeatability testing, etc.).

•Created and executed test cases to validate the quality of implemented features

•Tested new/updated/re-designed VR/AR features according to PRDs

•Reported bugs effectively using issue tracking systems, with clear description and attached logs /screen records

•Participated in bug triage, collaborated with developers to prioritize and score reported issues based on the priority, severity, etc.

•Maintained, improved and expanded QA tools (internal tools) for testings

•Maintained QA related wiki pages

•Multi-feature QA Support through various on-call rotations and bug triage

•Hands-on experience in Android testing with ADB commands

Software QA, Senpex, Remote/Cupertino, CA (07/2018 – 05/2023)

•Reviewed the requirements for upcoming features, enhancements and developed/updated test plans based on the requirements, outlining the scope, test cases, and testing approach.

•Created detailed test cases covering various scenarios, considering positive and negative test cases.

•Performed test cases manually in different environments (development, testing, staging) to ensure software functionality.

•Conducted regression testing to verify that new changes haven't adversely affected existing functionalities.

•Identified and reported software defects, including detailed steps to reproduce, expected vs. actual results, and supporting documentation.

•Worked closely with developers to understand the issues, provide additional information, and verified bug fixes.

•Evaluated the usability of the software to ensure that it meets user expectations and is user-friendly.

•Validated data integrity and accuracy in the application, especially for features that involve data processing and storage.

•Verified that the application has necessary security measures in place, especially when dealing with sensitive logistics information.

•Kept test documentation up-to-date, including test plans, test cases, and any testing-related documentation.

•Maintained clear and open communication with team members, developers, and other stakeholders regarding testing progress, issues, and resolutions.

•Verified the successful deployment of new features or bug fixes in the production environment.

•Manual Testing of IVR Systems with HP ALM: Executed IVR test cases, loged defects, and tracked progress in HP ALM. Ensured accurate call routing and response quality, supporting release readiness.

Software QA, Proquest, Mountain View, CA (03/2013 – 02/2018)

•Tested different portals of a web-based application, which provides an online digital library of ebooks.

•Tested all the major functional modules of the product including reader, triggering, reporting, pub portal, CMS etc.

•Provided testing of the applications on Mobile Platforms including iOS and Android OS.

•Used adb command line tool to upgrade, downgrade, troubleshoot and collect logs from Android devices

•Analyzed Functional Requirements by studying business and technical documentations; reviewed specification documents to develop detailed test plans, test design documents, test cases, etc.

•Created test cases for positive and negative functionality, regression, cross browser/platform test cases and added them to TestRail.

•Configured test environments for front end and back end testing.

•Reported defects to the development team via JIRA and performed bug verification testing.

•Performed all types of black box manual testing (functional, regression, integration, smoke, cross browser/cross platform compatibility, GUI, usability, acceptance (alpha, beta), ad-hoc, exploratory, API, localization, accessibility, etc. types of testing) on iterative Agile/SCRUM SDLC

•Participated in daily stand up and weekly triage meetings

•Collaborated with different teams (development, QA, product management, customer support).

•Updated and maintained the company's QA wiki (Confluence) for internal use.

•Run test suites on staging and production environments, analyzed reports and filed defects, identified by automation run.

Software QA Tester, CourseSmart, San Mateo, CA (01/2012 – 11/2012)

•Tested CourseSmart web application which allows university students to purchase eTextBooks and digital course materials. The application allows instructors to browse books, compare them by content, and offer them to students.

•Tested eCommerce features of product: Shopping Cart, Credit Card processing, Accounts, Registration, Refunds

•Performed all types of black box testing of web-based and mobile applications (Android, iOS, Chrome book, Safari book, etc.)

•Filed defects, reviewed existing (opened/closed) defects/enhancements in bug tracking system; participate in weekly bug triage meetings with development and product management

•Wrote and executed test cases on the base of BRDs

•Performed regression testing after each code drop on the areas around the fixed bugs and final regression testing after last code drop

Quality Analyst, Technical Support, Customer Support, Azercell Telecom LLC / TeliaSonera Azerbaijan (02/2000 – 09/2011)

•Wrote all types of test documentation and tested in-house developed software applications (e.g. Complaints and Requests handling, Call Monitoring system, Shift Monitoring system – WFM tool, CRM etc.)

•Wrote all types of test documentation and tested IVR system on Customer Care lines (created solid infrastructure of IVR, which consists of branches: static, dynamic branches and direct apply to Customer Service agents with routing of calls to the related Call Center group)

•Set CTI concept and managed integration of CTI with other Contact Center applications.

•Set Customer Complaints and Requests Handling concept and KPIs

•Optimized Telemarketing related processes and increased effectiveness of Telesales/Services usage

•Possessed solid understanding and working knowledge in a call center environment and technologies – including inbound and outbound call management (calls, email, chat), call monitoring/evaluating and recording systems (NICE, Siebel CRM)

•Oversaw the implementation of organizational policies and procedures; made recommendations for process improvements, ensuring workflow efficiencies, customer service excellence, and quality assurance

•Tested web based, client-server, standalone software applications as well as mobile applications

(Android, iOS, Windows Mobile, etc.)

•IVR, CRM, CTI, VR testing experience

•i18n and l10n experience on different projects (Russian, Turkish, Azerbaijani)

EDUCATION:

Foothill College – Computer Sciences related classes

Software Testing Courses (LASTH.Inc)

Associate degree (Azerbaijan State Economic University)

Master of Science (Azerbaijan State Medical University)

Contact this candidate