Service Delivery Customer Relations
Resume:
Cyd Bowman
Scottsdale, AZ *****
*********@*****.***
Dynamic professional with a proven track record in customer relations and route coordination, demonstrated during tenures at the of Commerce and USPS. Skilled in trend monitoring and establishing lasting relationships, I excel in growth planning and efficient s execution. Leveraging networking expertise, I consistently enhance service delivery and operational efficiency.
Work History
Field Representative Dept of Com, Phoenix, AZ November 2021 - August 2024
Traveled up to 50 miles per day to visit customer's homes.
Submitted survey reports to computer for upper management to calculate
Followed up with phone interviews to complete surveys
know various surveys and be able to explain what each survey means and how important it is and supplying each household with literature
completing each interview in a timely manner
Rural Mail Carrier USPS, Mesa, AZ March 2018 - August 2019
Signed and received mail with signature requirements upon delivery and loading.
Sorted mail according to order of address appearance for easy access in field.
Maintained records on customers with mail forwarding and change of address requests.
Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Hired as a partime seasonal employee always on call
Education
Associate of Arts in Theatre And Accounting
Fredonia State University, Fredonia
New York
June 1977
References
references on request
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