Desktop Support Customer Service

PATRICK NGETHE

NETWORK & DESKTOP TECHNICIAN

Phone: 214-***-****

Email:***********@*****.***

Certifications

C.C.N.A

CompTIA A+

CompTIA Network +

High School Diploma

Career Objective

Skilled, dependable and Multi-Certified Network and Desktop support with years of experience in providing comprehensive Systems and Technical support to end users in all industries.

Proficient at installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.

Seeking to utilize expertise in information technology and desktop support to take next career step.

Key Skills

Service Level Management

Quality Management

Maintenance and Repairs

System Security

Inventory Management

Applications Support

Troubleshooting

Qualifications

Excellent written and oral communication skills with attention to detail.

Excellent interpersonal skills

Self-starter with the ability to troubleshoot independently and keep team projects accountable to deadlines & deliverables.

Education

Kenyatta University

C.C.N.A

CompTIA A+,

CompTIA Network+

Eastleigh High School

High School Diploma

References

Provided upon request

Technical Expertise

Operating Systems: Windows Server OS, Windows OS, Mac OS

Hardware: Routers, Switches and Hubs Monitors, Printers,

Software & Security: Microsoft Office Adobe, Google Chrome, Mozilla Firefox, Skype Norton Security, Symantec, McAfee

Networking: DNS, DHCP, HOSTS, WINS, TCP/IP, IPX-PX, SNMP, VPN, FTP

Work Experience

Network and Desktop Support -Fitness Solutions LTD. Nairobi, Kenya Feb 2016 -Aug 2024

Provided user-level support, including software installation, account management and system configuration.

Managing and Maintaining the Servers, PC’s, Routers and Switches.

Configuring, Managing and Maintaining Networking Equipment’s.

Installing, configuring and administering network technologies

Installed and configured desktop systems, workstations, servers, and network issues.

Secured network by developing network access, monitoring, control, and evaluation

Managed and executed On-prem MS Office 2016 – Office 365 migration.

Managed Windows 7 to Windows 10 migration for users.

Desktop Support Specialist Faxsav LTD Nairobi, Kenya Mar. 2006 – Jan 2016

Identify, investigate and resolve user problems with computer software and hardware.

Maintain, support and repair technical equipment including desktops, laptops, printers, smart boards, projectors, audio and video equipment and peripherals.

Install and deploy new equipment and perform hardware and software upgrades and installation

Maintain computer hardware images and regularly re-image machines

Configured and Maintained VPN (Cisco AnyConnect) and MFA (Symantec VIP Access)

Maintained local or network printers and peripherals.

Managed Network connectivity and Wireless configurations.

Contact this candidate