Customer Service Representative
Resume:
Heather Duck
Dupo, IL *****
************@*****.***
I am seeking a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment.
- Superior conflict resolution and customer service skills.
- Exceptional multi-tasking abilities.
- Extensive knowledge of spreadsheet programs, data tracking software, and Microsoft Office products.
- Listening and comprehension skills.
- Able to remain patient and calm in frustrating situations.
- Able to work well and remain focused under pressure.
- Organized and detail-oriented.
- Creative problem-solving and critical thinking skills.
- Friendly and engaging personality.
- Record-keeping and documentation skills.
Authorized to work in the US for any employer
Work Experience
Collections Specialist
Omega Auto Care-Dupo, IL
May 2019 to Present
Customer Service Representative/Call Center
O and M Services-Columbia, IL
July 2017 to Present
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership.
• Assist colleagues administratively typing letters, memos, and reports.
• Provided customers with product and service information
• Identified, researched, and resolved customer issues using the computer system.
• Followed-up on customer inquiries not immediately resolved.
• Completed call logs and reports.
• Researched billing issues.
Cashier/Customer Service
Circke K
April 2009 to August 2013
• Collect money from patrons at a gas station.
• Dispense change.
• Fill up gas tanks if asked.
• Dispense lottery tickets.
• Collect and dispose of trash outside.
• Verify age of customer if they are purchasing alcohol or cigarettes.
• Answer questions and provide directions if needed.
• Activate fuel pumps.
• Sell food and grocery items.
• Clean gas station bathrooms.
• Count money in cash drawers.
• Operate price scanners.
• Sweep and mop floors.
• Call police to report suspicious activity in and around gas station. Cashier/Customer Service
Red Roof Inn Contact Center
February 2005 to April 2009
• Collect money from patrons at a gas station.
• Dispense change.
• Fill up gas tanks if asked.
• Dispense lottery tickets.
• Collect and dispose of trash outside.
• Verify age of customer if they are purchasing alcohol or cigarettes.
• Answer questions and provide directions if needed.
• Activate fuel pumps.
• Sell food and grocery items.
• Clean gas station bathrooms.
• Count money in cash drawers.
• Operate price scanners.
• Sweep and mop floors.
• Call police to report suspicious activity in and around gas station. Education
Diploma
Dupo High School
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