Scrum Master Project Manager
Resume:
ESHA RAY
Scrum Master/ Technical Project Manager
+1-773-***-**** ****.*****@*****.*** linkedin.com/in/esha-ray-seattle Lynnwood, WA
WHY ME ?
An accomplished Scrum Master with experience spanning across multiple sectors, I bring a unique blend of agile expertise, process implementation, and clear communication. My background includes successfully managing multiple Microservices and Java projects, where I’ve honed my skills in facilitating Scrum ceremonies, managing dependencies effectively and fostering a collaborative team environment. Dedicated to empowering teams, I excel in coaching, enhancing transparency and delivering value-driven outcomes.
•
PROFESSIONAL EXPERIENCE
12/2023
Issaquah, WA
Scrum Master
Costco Travel
Costco Travel is an online travel agency available to Costco members only. It offers vacation packages, hotels, cruises, rental cars, and theme park and specialty bookings. As a part of Post Travel Experience Portfolio within Costco Travel Technology group, we are responsible for delivery across multiple products (Cars, Hotels, Flights, Cruise, Ground Transportation), business areas, technology teams and Global Distribution System (GDS) for Airlines and Cruises to manage payments for booking, ticketing and post travel expenses and refunds. Responsible for the day-to-day oversight of activities managed by Scrum team while adhering to agile practices and disciplines and work closely with other delivery and application teams to support the implementation of working software.
Conduct Scrum events, assisted Product Managers in refining the backlog, removed impediments, and empowered teams to evolve continuously.
Ensure comprehensive understanding of goals, scope, and product domain across the team, fostering the delivery of high-quality, high-value products.
Participate in scrum-of-scrums (SOS) to support the management and remediation of dependencies across multiple product/application teams.
Provide coaching to team members to support the adoption of agile principles and practices Conduct periodic maturity assessments to identify leading practices and opportunity areas to support the continued growth of a team.
Maintain and present sprint level reports (eg: velocity, sprint and feature burn ups / burn downs, etc) to technology and business stakeholders.
Support the implementation of improvement areas identified in team retrospectives. Ensure the work implemented by teams adheres to the steps and procedures (e.g., test scripts must be written and executed to validate a user story) outlined within the definition of done (DoD) framework. 02/2017 - 09/2020
Kirkland, WA
Scrum Master/Project Manager
Northwest Multiple Listing Service
NWMLS is the leading resource for the real estate industry in the Northwest. Worked on selecting and implementing Learning Management System that offered the members fully functional training solution supporting both live and virtual online training.
Guided and coached a cross-functional Scrum team of 10 members in the successful implementation of a new Learning Management System for an easy to use and manage training experience for the members, increasing customer satisfaction by 30% and product adoption by 50%. Guided the team in their Agile Journey, embodying and modeling SAFe Agile Values and principles and mentored leadership on best practice and techniques related to Scrum Methodology. Conducted Agile ceremonies to drive process improvement, roadmap planning, and leadership reporting. Provided guidance to team in User Story adoption and Relative Estimation. Enabled Agile team to increase its throughput by 15% through use of swarming around features and other high-collaboration approaches, such as paired programming. Facilitated test-driven development on all projects increasing quality by 17% (benchmarked against historical data).
Collaborated with DevOps teams to streamline the Continuous Integration and Continuous Delivery (CI/CD) pipeline, reducing deployment time by 50% and increasing the frequency of releases from bi-weekly to daily, while maintaining a 99.9% uptime for critical services. Performed Release Train Engineer (RTE) duties, including facilitating Program Increment planning and Executive System Demos. Facilitated Agile Release Train (ART) and Program Increment (PI) Retrospectives for continuous improvement.
Tracked, escalated and removed impediments on daily basis to allow the team to deliver the sprint goals and deliverables.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
E q
PROFESSIONAL EXPERIENCE
04/2016 - 08/2016
Seattle, WA
Technical Project Manager/Scrum Master
Moz
MOZ focuses on Search Engine Optimization and simplifying SEO for everyone through their software, education, and community. Online marketers have a plethora of data and too little time. MOZ builds tools to help the customers analyze and generate insight from this data. These tools are taken to market as self-service SaaS.
Successfully implemented a stable and measurable Agile Scrum Framework for MOZ Pro SEO product tool set to collaborate and improve communications between Engineering, Product Management and business across two concurrent Web Portal Development teams. Guided and coached two teams of 8+members each in delivering SEO product features like CRAWL and Keyword Ranking, resulting in a 25% increase in customer satisfaction and a 30% increase in revenue within six months.
Lead definition of overall team process, including work intake & triage and workflow, leading to a 14% increase in productivity.
Provided a vision and strategy for Agile practices and enabled a culture of continuous improvement for the organization.
Worked with the Product Managers to define the products and service roadmap and help translate them into prioritized stories.
Mentored and developed the Scrum team members by regularly facilitating retrospectives, coaching and providing guidance to promote continuous improvement and growth. Maintained and published team data and metrics in Agile development tool, e.g., JIRA, to support estimates and execution (release burn up, velocity metrics, sprint burn down, etc). Improved team morale by implementing regular team building activities and encouraging team collaboration, resulting in a 25% increase in employee engagement and a 15% improvement in employee retention. Plan and manage the overall project progress, resolving issues and proactively managing risks. 08/2015 - 04/2016
Redmond, WA
Project Manager/Scrum Master
AT&T (Contracted through Tech Mahindra)
Successfully implemented Agile Scrum Framework to collaborate, facilitate and manage software development teams responsible for development of AT&T’s Automation & Management Platform (AMP) System. AMP is a web-based system that is used for Automated Test and Configuration Management of Evolved Packet Core in both lab and production environment. Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings for two scrum teams of 9+members each. Work with product owners to efficiently groom the backlog and keep it in shape for each sprint.
Report at daily Scrum of Scrum meetings. Track burn down charts, burn up charts issues and progress. Work with component teams to resolve impediments.
Manage all aspects of the sprint planning ensuring the team is committing to an appropriate level of work considering cross team dependencies and team member availability constraints. Empowered teams to self-organize and grow cross-functional collaboration. Protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements.
Manage the remediation of impediment to support the timely completion of sprint deliverables. Facilitated team and cross-team retrospectives to build good working relationships and team-building opportunities.
Adopted Agile principles and assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time.
Utilized Agile Scrum practices helping the team increase their velocity by 63% within the first year of Agile adoption.
Guide the development teams through transition from WATERFALL to AGILE development. 01/2014 - 07/2015
Redmond, WA
IT Project Manager/ Scrum Master
Microsoft (Contracted through Tech Mahindra)
As a Project Manager with Enterprise Commerce IT Volume Licensing (ECIT) group of Service Deployment and Operations (SDO),work closely with technology and business partners to deploy and manage the hardware and network infrastructure required by the MSIT Business Process Units to deliver services to Microsoft. Handle multiple engineering and infrastructure projects from conception to completion. Oversee the overall planning, direction, coordination, execution, control and completion of assigned projects Drive large complex IT infrastructure projects within formal processes and methodologies (Waterfall, Scrum, Kanban etc.)
Articulate project goals and scope and write technical specifications, translated business needs into technical terms, develop detailed work plans, including work breakdown structures, project milestones, risk assessment / management plans, staffing needs and project timelines. Create and maintain required documentation, which may include project plans, communication plans, go-live plans and budget tracking spreadsheets.
Identify, document, escalate and address risks and issues and decision-making as it relates to project activities. Drive process improvement.
Coordinate all deployment activities and ensure each release is deployed on time and with quality. Work at customer’s location coordinating project planning and execution between onsite and offshore teams.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
PROFESSIONAL EXPERIENCE
12/2007 - 12/2013
Itasca, IL/ BLR, IN
Project Manager (Network Systems)
Arthur J. Gallagher & Co (Contracted through Tech Mahindra) Arthur J. Gallagher & Co. is the world’s fourth-largest broker and offers clients a full gamut of insurance, risk management and employee benefit products and services. Served as Network Project Manager and supervised the configuration and maintenance team at Network Operation Services responsible for support, build-out and monitoring of AJG’s Network infrastructure. Responsible for Network and Security Performance analysis and setting up appropriate solution strategies and procedures for the disaster recovery environment. Develop, track and update project plan for multiple concurrent complex merger and acquisition projects, define and manage scope and timelines, resource management & delegation of work, prioritization, budgeting and reporting as per PMO governance and Agile Scrum and Kanban Methodologies. Prepared, update and track issues and risk logs for enterprise IT initiatives as directed by the Department. Recommended project direction and decisions in formal, tailored presentations to groups of key stakeholders.
Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or project. Define meeting schedules, status reports and min specification required for the IT Projects. Deliver weekly project status reports to stakeholders and IT management. Communicated progress status with senior management and developed a cohesive team. 05/2006 - 06/2007
Chicago, IL/ HYD, IN
Network/ IT Project Manager
UBS
UBS Group is a multinational investment bank and financial services company founded and based in Switzerland. UBS maintains a presence in all major financial centers as the largest Swiss banking institution and the largest private bank in the world.
Served as Network Engineer Lead, managed technical team of 10 responsible for implementing, configuring and maintenance of large network infrastructures & telecom services. Lead the team to successfully migrate/offshore NOC + datacenter for UBS to Hyderabad, IND. 07/2004 - 04/2006
Delhi, INDIA
Network Engineer Lead
HCL Comnet SYSTEMS & SERVICES LTD
CCNP(Routing/Switching) certified Network Engineer for client- Advanced Micro Devices(AMD), managed/monitored/provisioned Frame Relay/ISDN/MPLS circuits for 700+ (AMD) branches across the world, remotely managing their Data networks and implemented QOS (Class maps/Policy maps/Route maps) for better service.
Expertise in problem management to analyze recurring issues & drill them down to a final solution documenting the same for future reference.
07/2003 - 06/2004
Delhi, INDIA
Network Engineer
Convergys
Expertise in evaluating and analyzing bandwidth usage, involved in set up/administration/configuration of Monitoring and Syslog Tools.
Troubleshooting and maintenance of LAN & WAN network environment and resolving connectivity issues. EDUCATION
Calcutta University
Bachelor Of Finance/Commerce
Diploma in Computer Engineering
National Institute of Information Technology(NIIT) CERTIFICATION
Certified Scrum Master
Scrum Alliance
Certified Scrum Professional
Scrum Alliance
•
•
•
•
•
•
•
•
•
•
•
•
•
SKILLS & COMPETENCIES
Agile Methodologies (Scrum, Kanban, SAFe, etc.) Cross-Functional Team Facilitation Scrum of Scrums (SoS) Sprint Planning and Retrospective Meetings Continuous Improvement Negotiation and Risk Reduction Team Building Communication and Facilitation Conflict Resolution Coaching and Mentorship Process Improvement Metrics Program Implementation SDLC Open Source Technologies JIRA/Confluence MS Office / Project / Visio
WORK AUTHORIZATION
US CITIZEN
Contact this candidate