Customer Service Data Entry
Resume:
Diane Menezes
Customer Service/Data Entry Clerk
Hayward, CA 94544
*****.*******@*****.***
Organized and motivated Customer Service Representative with more than 12 years’ cumulative experience as a Customer Service Representative, Office Clerk, Sales Support Assistant, and Division Secretary; most recent experience as a Warehouse Associate, managing data entry tasks, while picking, packing, and shipping out orders; currently seeking a remote work from home opportunity as a Customer Service Representative/Data Entry Clerk
Work experience
Distribution Warehouse Associate
Golden Gate Fulfillment
July 2022 to Present
Pick and pack a variety of client merchandise
Manage database of shipping account details
Provide order tracking information
Enter product and packaging details; generate shipping labels; communicate via email, cell phone, and fax; assist warehouse manager with a variety of clerical tasks as needed
Customer Service/Sales Support
Galaxy Home Decoration
November 2015 to December 2017
Processed orders and refunds
Assisted customers with questions
Interacted with customers through live chat
Handled emails, inbound calls, and outbound calls, kept records of customer complaints
Clerical Assistant
TAP Program
October 2014 to December 2014
Human Resources -Temporary Clerical Pool (TAP Program)
Specialist Clerk
Building Permits and Construction Inspections/Land Development - Hayward, CA
October 2000 to May 2008
Clerk II
Department of Agriculture/Office of Weights and Measures - Hayward, CA
June 1998 to October 2000
Education
Graduate - Tennyson High School,
Hayward, CA
Some college
Skills:
Live Chat
Microsoft Office
QuickBooks
Outlook
Gmail
Google Docs
Google Sheets
10 key
Typing 40 wpm
Accounts Payable
Administrative support
Order Entry
Customer Communication
Purchasing
Sales Support
Accounts Receivable
E-Commerce Onboarding
Clerical Experience
Microsoft Excel
Data Entry
Assessments:
Customer service - Highly proficient
January 2021
Call center customer service - Highly proficient
January 2021
Customer Focus & Orientation - Highly proficient
July 2020
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