Support Specialist Warehouse Worker

Derrick S. Williams

*********@*****.***

*** ******* *** **** 229-***-****

Albany, GA 31701 Home229-***-****

CAREER OBJECTIVES

To find an interesting position with a growing company and an opportunity to apply my skills to an environment where it will make a significant impact, an environment where new ideas are welcomed, decision making and great leadership will be required.

KEY TRAINING

Computer repair and support specialist

Goal-Oriented strategist, self-starting, confidence who visualizations and perseverance promote success

First Aid and CPR Certified

IT Certified (CompTIA Networking and Programming)

WORK EXPERIENCES

Amazon Albany, Georgia

Vendor Flex Warehouse Worker Aug 2018 to Present

Responsible for carrying out an array of duties such as receiving and processing incoming stock and materials.

Picking and filling orders from stock

Overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.

Pull completed pallets to UPS or MGE trailers to "floor-load" packages on trailers one by one.

B&B Rentals Albany, Georgia General All-around Worker Over 10+ years

Maintenance repairs to fix and maintain mechanical equipment, buildings, and machines. Tasks include plumbing work, painting, flooring repairs.

Lawn service, cutting lawn using hand, power or riding mowers, trimming and edging around walks, flower beds, walls, and cutting down trees from disasters damages.

Moving services packing items, preventing damage while moving, disassembling and assembling back furniture, picking up by hand which may weigh 50+ pound or using lifting machinery for items which weighs more than able to lift alone.

Apple (Concentrix) Atlanta, Georgia

Turbo-Tax/Apple (IT Technical Agent) Jan 2016 to April 2018

Responsible for all customer inquiries

Provide excellent customer service

Help with customer Canada Taxes providing support with information

IT Technical support team

United Furniture Outlet Albany, Georgia

Warehouse Associate/Order Filler April 2014 to March 2016

Support Sales Team by providing top quality face-to-face customer care.

Accurately record customer payment transactions per company guidelines.

Maintained a knowledge of sales, promotions, store policies, and security practices

Drive forklifts to help unload and load furniture

Participated in safe lifting of the merchandise of 100 to 200 pounds

Darton State College Albany, Georgia

Men’s Basketball Coach June 2011 to March 2014

Manage the administrative duties of the job, recruit top players, get them in shape, create a team, motivate players and teach them how to play the game.

Create a game plan for each upcoming game based on what I know, if anything, about an opponent and what I knows about my team’s abilities.

Help achieve the public relations goals of the organization and build a positive image that will improve recruiting bringing together a team as a family.

Darton State College Albany, Georgia

Security Patrol

Secure campus premises and personnel patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points

Ensured students, faculty, and staff safety while on campus, walking to cars, and watched crowd safety during sporting events.

Holiday Inn Albany, Georgia

Front Desk Clerk Jan 2007 to March 2010

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests.

Issue room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts.

Make and confirming reservations, and presenting statements to and collecting payments from departing guests.

Call Tech Communications Albany, Georgia

Call Center Rep/Technician Dec 2005 Jan 2007

Responsible for all customer inquiries

Provide excellent customer service

Exercise retention efforts

Identify customers who are price shopping

Piedmont Airlines Albany, Georgia

UPS Package Handler Oct 2002 to Dec 2005

Lifting, lowering, and sliding packages weighing 25 to 200 lbs from UPS trucks are airplanes

Scan and package labels that are equipped with barcodes which are constantly scanned from the time the package received from the sender up to time it reaches its destination.

Load packages to their respective trucks or airplane while developing ways that prevents packages from being damaged.

Flint River Textiles Albany, Georgia

Machine Operator/Route Service /Line Doffer Dec 1999 to January 2003

Laid out and set up work area quickly for the spinners, by putting cans of roving (spun cotton) each spinning machine for the operators of the machines.

Operated a spinner machine that turned cotton roving into thread which was then made into fabric

Doff cotton from the machine when cotton has filled, used forklift to load cotton

EDUCATION

Everest University (5701 E. Hillsborough Ave) Tampa, Florida

Computer Programming (Associates Degree) October 2013-Dec 2014

Kennesaw State College (1000 Chastain Rd NW) Kennesaw, Georgia

Computer Science (BA) Degree August 2006-Jan 2009

Darton College/Albany State (2400 Gillionville Road) Albany, Georgia

Physical Therapy Degree August 2005-May 2006

Westover High School ( 2600 Partridge Dr) Albany, Georgia

High School Diploma August 1997-May 2001

References: Upon Request:

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