Customer Service Representative
Resume:
Victoria Sias
Pasadena, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Phlebotomy Technician
Elite Phlebotomy Mobile Services-Houston, TX
July 2024 to Present
Educate blood donors about procedure in a professional manner and answer questions Perform analysis with attention to detail to assist with blood transfusions. Interview donors to collect information and enter data into the computer system. Adhere to blood handling and safety procedures to ensure compliance Customer Service Representative
Teleperformance - Remote - OnStar-Pasadena, TX
March 2024 to August 2024
• I assisted the customers with activating the OnStar services in their vehicle.
• Setting up the right plan for them so that they would be safe on the road when with their families or alone.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Customer Service Representative Teleperformance - Remote Valley National Bank-Pasadena, TX
September 2023 to August 2024
I assist customers with any and allquestions regarding their bank accounts, loan accounts, savings accounts and cd's. I also assist the customer with retriving their account balances and submitting disputes whenever necessary.
Customer who have auto loans or mortgage loans call and I help them with paying off their loan or setting up recurring payments.
Administrative Assistant
Texas Outlaw Logistics LLC-Humble, TX
March 2022 to April 2023
I assist with getting new employees setup with their new hire paperwork and going over all the policies and procedures of the company. I also train new drivers on how to use an ELD to make sure they stay in compliance with DOT.
Assist with dispatching the drivers and making sure they received the correct paperwork. I would also send ETA information to the client and POD’s once the delivery was complete. Maintained the companies IFTA, Apportioned account, and 2290 Heavy Highway. I also worked for the manufacturing company: I maintain the safety department as well as holding the employees accountable whenever needed.
• Provided support for Warehouse employees
Drug Testing Technician
Wellness Heights-Houston, TX
January 2022 to November 2022
I preformed all types of drug and alcohol test. I also assisted with completing random selections for companies as well as maintaining all paperwork. I assisted with on-site testing whenever needed. Drug Testing Technician
Nationwide Testing Systems-Houston, TX
June 2021 to November 2021
My duties were to collect drug and alcohol screens for pre-employment and random tests. Input data into quick books, perform drug and alcohol screens at company job sites. I also reported drug and alcohol results to companies as well as assist with getting companies registered with the FMCSA Clearinghouse. At the end of each day I scanned and saved all daily paperwork in Dropbox for each employee that was seen, I also prepared the samples for pickup.
Drug Testing Technician
Simplex Group-Houston, TX
September 2020 to June 2021
My duties consist of processing new CDL drivers for trucking companies. I also perform any and all Drug and Alcohol screens the client request.
CSR - Customer Service Representative
iQor-Houston, TX
March 2020 to September 2020
I assist customer file their claims for the cellphones. I assist customer with starting, finishing or getting claim updates.
Receptionist/Administrative Assistant/Customer Service Super 8 by Wyndham-Houston, TX
May 2017 to December 2019
I worked part time as the receptionist greeting the guest as they arrived by checking them in, I also assisted guest with setting up their reservations over the phone as well as online. Janitorial Maintenance Worker, Janitors and Cleaners, Except Maids and Housekeeping Cleaners
McLemore Building Maintenance-Houston, TX
July 2016 to March 2017
Houston, TX
July 2016 to March 2017
Janitors and building cleaners wash windows and glass. Janitors and building cleaners keep many types of buildings clean, orderly, and in good condition. Duties Janitors and building cleaners typically do the following: * Gather and empty trash *
Sweep, mop, or vacuum building floors * Clean restrooms and stock them with supplies * Lock doors to secure buildings *
Clean spills and other hazards with appropriate equipment * Wash windows, walls, and glass * Order cleaning supplies *
Make minor building repairs * Notify managers when a building needs major repairs Janitors and building cleaners keep office buildings, schools, hospitals, retail stores, hotels, and other places clean, sanitary, and in good condition. their duties are similar to those of other janitors, some building superintendents also help collect rent and show vacancies to potential tenants. Custodians are janitors or cleaning workers who typically maintain institutional facilities, such as public schools and hospitals. Apprentice
Construction Laborers-Deer Park, TX
February 2015 to May 2016
Perform tasks involving physical labor at construction sites. May clean and prepare sites, dig trenches, set braces to support the sides of excavations, erect scaffolding, and clean up rubble, debris and other waste materials. May assist other craft workers.
Money Center Cashier
Wal-Mart-Pasadena, TX
December 2013 to May 2014
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions, as well as assist with bill payments. Customer Service Representative (CSR), Customer Service Representatives Etech Inc-Pasadena, TX
February 2009 to August 2012
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Office Assistant, Office Clerks, General
Kwik Kar-Pasadena, TX
July 2008 to February 2009
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing. Customer Service Agent, Customer Service Representatives Accent Marketing-Winter Haven, FL
April 2004 to August 2007
Customer service representatives listen and respond to customers' questions. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Duties Customer service representatives typically do the following:
Listen to customers' questions and concerns, and provide answers or responses Provide information about products and services
Take orders, calculate charges, and process billing or payments Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat. Education
GED
Harris County Department of Education - Houston, TX December 2023 to June 2024
Skills
• Mac OS
• Windows
• iOS
• Customer service
• QuickBooks
Certifications and Licenses
Drug & Alcohol Technicians
September 2020 to Present
BLS
September 2024 to September 2026
BLS/CPR/AED
Phlebotomy
October 2024 to October 2026
Certified Phlebotomy Technician
Intravenous Certification
October 2024 to October 2026
IV Certification
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