Bar Manager Customer Service
Resume:
Estuardo Castanon
Lead Bar Manager
San Francisco, CA 94102
****************@*****.***
With a lifetime of experience in the restaurant industry, my aim is to provide the utmost culinary experience and excellent customer service, lead my team to excel in providing the best service, and build economic strength in making a successful hospitality business.
• Lead Bar Manager
• Successfully capable of managing in a fast paced environment.
• Effective multi-tasking, communication and listening skills
• Excellent leading, coaching, training and conflict resolution skills.
• Properly staffing, planning, organizing, directing and execution of tasks and projects. Authorized to work in the US for any employer
Work Experience
Lead Bartender/Bar Manager
Cigar Bar and Grill-San Francisco, CA
June 2022 to Present
• Lead and building a team of excellence.
• Created incremental revenue for the establishment.
• Product development and management with menu and drink creation, prioritizing best-selling product to create more cost-effective revenue.
• Ordering product and maintaining relationships with reps to create the best sales.
• Bar and restaurant open and closing duties.
• Inventory management and quality control.
• Training and maintaining proper techniques of bar operations to my team.
• Managing the pour controls based on Alcohol Beverage Control guidelines.
• Staff training on cocktail development and execution.
• Working with kitchen management to coordinate drink and meal pairings.
• Extensive knowledge and training in Toast system and POS to my staff. Event Staff Supervisor
Instawork company-San Francisco Bay Area, CA
May 2018 to June 2022
• Team Captain: Managed teams of over 20 people by directing teams to execute tasks in the catering and bartending needs of the event.
• Shift management and supervise staff.
• Inspiring excellent work ethic and respect at all times. Fine Dining Server
zuni cafe-San Francisco, CA
July 2021 to September 2021
• Respectable fine dining server to high end clientele. Bar Manager/Bartender/Server
Hamburger Mary's-San Francisco, CA
June 2017 to February 2019
• Quickly and easily promoted from food expediter, to food runner, to server, to bartender, to lead bartender, to bar manager to assistant to the general bar manager due to my dedication to excellent service.
• Reached goals managing a small but great staff.
• Worked on promotions and sales with alcohol reps.
• Community development.
• Always available to make sure all roles where covered when understaffed because I was well-versed in all roles and management of the restaurant and bar business due to my extensive experience in the hospitality industry.
Education
High school diploma and trade school certification in construction in Construction and Hospitality Management
City College of San Francisco - San Francisco, CA
March 2004 to March 2005
Skills
• Bartending (7 years)
• Serving (5 years)
• Supervising experience (6 years)
• Restaurant experience (10+ years)
• Project management (5 years)
• Catering (8 years)
• Cooking (10+ years)
• Expediting (4 years)
• POS (8 years)
• Microsoft Office (8 years)
• Host (8 years)
• Assistant Manager Experience (4 years)
• Kitchen Management Experience (10+ years)
• Culinary Experience (10+ years)
• Restaurant Management (5 years)
• Banquet Experience (7 years)
Certifications and Licenses
California Food Handler
July 2020 to July 2023
California food handler training
certificate program
Food Handler Certification
TABC Certified
Bartender License
May 2022 to May 2025
• Certificate of completion
• The certificate of completion of eTIPS-CALIFORNIA RESPONSIBLE BEVERAGE SERVICE TRAINING for cures-work complete on 07/04/2022 provided by 360 training.com Inc. DBA tips it's here by graduated to: Estuardo Castanon
OLCC Service Permit
MAST Permit
Assessments
Bartending — Proficient
March 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartending — Proficient
October 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate