Customer Service Front Desk

Sheryl THompson

Houston TX *****

*****************@*****.***

702-***-****

Adept at customer service and product restocking, I enhanced customer loyalty at Am&pm by mentoring cashiers and streamlining the checkout process. My proactive approach at Lancaster Inn & Suites and Michaels Distribution Center improved efficiency and satisfaction. Skilled in drawer balancing and returns processing, I excel in fast-paced environments, driving results and team performance.

SKILLS

• Product restocking

• Customer Service

• Returns processing

• Drawer balancing

•

Work History

Cashier

Dollar Tree Store, Lancaster, CA

• Welcomed customers and helped determine their needs.

• Helped customers complete purchases, locate items, and join reward programs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

March 2023 - July 2024

Front Desk Receptionist

Lancaster Inn & Suites, Lancaster, CA

•Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. •Collected room deposits, fees, and payments. •Resolved customer issues quickly and notified supervisor immediately when problems escalated. •Completed data entry and filing to keep records updated for easy retrieval.

December 2017 - July 2024

Cashier Team Lead

AmPm, Lancaster, CA

•Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

•Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

•Helped customers complete purchases, locate items, and join reward programs.

•Increased customer loyalty and retention.

March 2009 -May 2012

•Overnight Stocker

Michaels Distribution Center, Lancaster, CA

•Scanned shelves and product cases to locate expired, outdated, and spoiled items.

•Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

•Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

•Assisted customers by finding items quickly to boost store satisfaction rates.

December 1999-March2008

Education

Antelope Valley High School at Lancaster, CA

High School Diploma July 1996

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