Quality Assurance Case Management
Resume:
Christopher Thorpe
Indianapolis, Indiana ***** • 219-***-**** • *******@*****.*** • WWW: Bold Profile
Summary
Driven by a results-focused approach, I leveraged my clinical supervision and extensive knowledge of community services at New Beginnings Life Center to enhance clinic standards and foster team excellence. Demonstrated leadership in improving clinical quality assurance and service utilization, achieving optimal outcomes through strategic case management and innovative program development.
Skills
Clinical Supervision of Masters Level Therapist's
Extensive knowledge of community services
Environmental public health
Experience
Clinical Director of Mental Health Facility, 12/2014 to Current
New Beginnings Life Center – Indianapolis, United States
Maintained a weekly staff meeting, and periodic education to enhance functioning of clinic. raise standards of practice by monitoring, analyzing and correcting staff performance
Responsible for all document's submitted to the joint commission, adhered to and maintain a standards of accreditation.
Responsible for interviewing and hiring new employees for entire agency.
Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
Provided clinical supervision for 68 licensed therapist's, as well as office staff.
Implemented new policies and educated staff on changes.
Behavior Health Supervisor, 02/2011 to 12/2014
Capital City Family Services – Merrillville, United States
Provided routine management and emergency response with authoritative and professional manner.
Coordinate weekly work schedules for all Departments with supervisors of each region.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
Partnered with regional managers to raise standards of practice by monitoring, analyzing and correcting staff performance.
Evaluated patients, determined care needs and managed implementation of treatment plan.
Interviewed applicants and made recommendations for new hires.
Coordinated with regional managers to develop programs targeting ongoing education, overall departmental competencies, individual performance, patient safety and service-related issues.
Directed and managed 24-person team of clinical and support personnel.
Adhered to DCS standards in 18 regions of Indiana operations.
Facilitate hiring of qualified Therapist and case managers and facility personnel by interview applicants and making recommendations for employment.
Program Director, 01/2003 to 12/2006
New Beginnings Behavioral Health – Gary, United States
Developed robust marketing plans to increase awareness of programs.
Oversaw completion of productivity goals and educated employees on established company processes.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Created comprehensive progress reports on all programs to show progress.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Minimized financial risk by establishing and maintaining best financial practices.
Managed program operations and provided strategic leadership for all workers.
Managed student health, counseling, and psychological services.
Instituted community service as part of Summer program curriculum.
Developed and managed budgets for academic and student affairs.
Verified accuracy of programming logs and conformance with NBOM rules and regulations.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Coordinated planning and program development between news teams and other programming staff.
Managed 45 staff members for residency program operations while providing leadership to 150 residents and maintenance faculty members.
Engaged closely with CEO to uncover issues, determine appropriate solutions and offer assistance with standard services.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Developed and monitored budgets for outreach programs.
Oversaw daily operations of summer program functions.
Education and Training
Master of Science: Psychotherapy And Addictions, 05/2012
University of Phoenix - Tempe, AZ
Bachelor of Science: Psychology And Rehabilitation, 05/2009
Indiana University Northwest - Gary, IN
Associate of Science: Liberal Arts And Sciences, 05/2005
Ivy Tech Community College of Indiana - Indianapolis, IN
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