Customer Service Coordinator

Jody Gomez

*** ********** **** •Essex, MD ***** • 443-***-**** • ************@*****.***

I am an experienced customer service coordinator with over four years’ experience successfully interacting with a diverse and demanding group of people. I’m known for being a detail-oriented, well-organized team player that possess integrity and a willingness to go the extra mile. I’m Seeking to take the next career step with a highly respected organization dedicated to producing positive outcomes and delivering exceptional customer service. I’d like to build more long-term relationships that lets me focus on professional growth, which is something I’m passionate about.

Skills

Software: Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Internet Explorer, Google Chrome, Microsoft Windows Operating Systems XP, Vista, Windows 7, Windows 8

Communication: ability to establish rapport with diverse individuals & groups, ability to express ideas in a team environment & influence action

Exemplary problem-solving skills: ability to work under pressure, identifying problems & implementing corrective processes

Able to prioritize and multi-task

Superior knowledge of warehouse operations, strategies, and implementation

Skilled at interacting with customers of all socioeconomic backgrounds

Customer Service

Experience

Amazon Baltimore, MD

Warehouse Associate May 2020 – December 2022

Sorted packages/ parcels based on Amazon post office destination codes

Scanned and tracked packages into shipping system

Audited shipping information and manually corrected missing information or incorrect information

Used hand held radio frequency (RF) scanner to sort material into appropriate location, checked in material, and shipped out material

Loaded conveyor belts, transported and staged deliveries to be picked up by drivers

Built, wrapped, sorted, and transported pallets and packages

Oriole Park at Camden Yards Baltimore, MD

Supervisor April 2005 – August 2020

Customer Service – Ensured customers received an amazing experience via presentation, communication, and service quality

Trained and mentored new employees

Performed preventive maintenance inspections and service on machines (pressure washers), reported failures to the department of MSA

Planned ahead, creating a structured plan for a particular day, identifying critical tasks of highest priority

Machine operations and maintenance: was fully trained in all operations and maintenance of production machinery

Provided coaching and mentoring to a team of 32 employees within the department, ensuring that services and customer expectations were met by meeting quality and standards

Service Completion – Completed all scheduled services efficiently and to the highest quality standards

Broadway Services Inc. Baltimore, MD

Security Guard June 2016 – November 2017

Patrolled designated areas on foot, alert to security concerns or safety hazards

Warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles

Permitted authorized persons to enter property & monitored entrances and exits

Investigated and prepared reports on accidents, incidents, and suspicious activities

Provided assistance to customers, employees, and visitors in a courteous and professional manner

Operated radio or telephone equipment and console monitors

Education

Patterson High School Baltimore, MD

High School Diploma May 2004

References

Name, Job Title, Company Name

Street Address, City, MD zip code, e-mail: @gmail.com Tel: (410-***-****

Name, Job Title, Company Name

Street Address, City, MD zip code, e-mail: @gmail.com Tel: (410-***-****

Contact this candidate