Customer Service Representative

Paris Williams

*****.********.****@*****.*** 602-***-**** Avondale, AZ

SUMMARY

Seasoned professional with 9 years of experience in customer-oriented roles, actively seeking a Membership Advisor position. Skilled in membership coordination, financial oversight, and customer service, with a proven track record in enhancing member satisfaction and retention. Demonstrated leadership in managing operations and fostering positive customer experiences, ideally suited for driving membership growth and engagement.

WORK EXPERIENCE

Young Men’s Christian Association

Membership Coordinator Mar 2023 - Present

•Oversee daily operations to maintain a safe, clean, and welcoming environment for all patrons.

•Provide leadership and direction to staff, resolving member concerns to uphold customer satisfaction.

•Manage member accounts, handling registrations, renewals, and cancellations to support membership growth and retention.

•Organize retention initiatives and conduct facility tours, offering exceptional customer service to prospective and current members.

United States Air Force

Aircraft Loadmaster Nov 2018 - Present

•Manage financial oversight and in-flight operations, including advising on fiscal matters and ensuring compliance with regulations.

•Coordinate procurement and budget forecasting, optimizing the allocation and utilization of fiscal resources.

•Conduct thorough pre-flight and post-flight inspections to ensure aircraft safety and regulatory adherence.

•Supervise cargo loading, calculate weight distribution, and secure sensitive equipment, maintaining safety standards.

Hotel Del Coronado

Guest Service Representative Apr 2017 - Nov 2018

•Addressed guest inquiries and resolved concerns as the primary point of contact, enhancing guest satisfaction and service quality.

•Facilitated a seamless dining experience by managing table service, order accuracy, and timely food delivery.

•Coordinated seating arrangements and reservation management, while also crafting high-standard coffee beverages as part of a versatile role within the dining team.

Red Robin Gourmet Burgers

Customer Service Representative Sep 2014 - Jan 2017

•Addressed customer inquiries and resolved complaints, ensuring positive dining experiences through effective communication and service.

•Managed seating arrangements and guest greetings, enhancing restaurant flow and dining satisfaction.

•Coordinated with kitchen staff to expedite order delivery, maintaining food quality and presentation standards.

Steiner Education Group

Office Assistant Dec 2015 - Jul 2016

•Managed internal and external communications, adeptly handling phone calls and emails, and maintained meticulous records, contributing to the efficiency of office operations.

•Coordinated appointment scheduling, event planning, and travel logistics while accurately performing data entry tasks, demonstrating a high level of organizational skill and attention to detail.

Circle K Inc.

Sales Associate Dec 2015 - Mar 2016

•Provided high-quality customer service, effectively handling transactions and maintaining precise cash drawer balances.

•Supported inventory control through efficient processing of deliveries and restocking, while maintaining organized merchandise displays and store cleanliness.

Target Inc.

Retail Associate Aug 2014 - Mar 2015

•Provided customer support by assisting with inquiries, processing returns and exchanges, and resolving issues to ensure a positive shopping experience.

•Handled transactions with precision and upheld store policies, collaborating across departments to facilitate product location and support promotional initiatives.

EDUCATION

Arizona State University Currently Enrolled

Cisco College

Steiner Institute of Esthetics

Arizona School of Massage Therapy

Tempe, Arizona

Aug 2024

Abilene, Texas

Aug 2024

Phoenix, Arizona

Oct 2016

Phoenix, Arizona

Mar 2016

CERTIFICATIONS

First Aid and CPR/AED Certified, American Safety & Health Institute Expires 5/2025 Certified Licensed Massage Therapist, Arizona State Board of Massage Therapy Expired June 2018

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