Customer Support Service Representative
Resume:
Malagasang *C Imus Cavite 4102
Cellphone no.:+639**********
Email: **************@*****.***
Jovanni Granada Santos
Career
Objective
To be able to work in a place where I can improve my skills and where I can contribute my abilities for the success of the company.
Work
Experience
Oct 17, 2022 – Present Paypal Philippines
Axis 1 Bldg. Filinvest Ave.,
Alabang Muntinlupa City
Customer Support Associate 2
• Handles account fraud investigation.
• Provides customer assistant in releasing hold on their accounts.
• Assist in account log-ins.
• Lifting of limitations and restrictions on customer accounts. Oct.2021 – July 2022 ADP Philippines
6th Flr. Glorietta 2 Corporate Center, West St.
Ayala Center Makati City
East Client Service Representative
• Assisting clients in processing payroll errors and corrections, providing credit adjustments and invoice inquiries.
• Assisting clients in account log ins, password resets and walk through in getting tax documents online.
• Client tax inquiries and filling.
Sept. 2020 – July 2021 Transcosmos Information System Inc. Mckinley Hill Cyberpatk Taguig City
Customer Care Specialist – Verizon
• Handling billing account.
• Verification activation device upgrade and technical issues.
• Assisting customer on walking through how to login maintain and process self- service options online and through phone application.
• Setup store appointments due to ongoing Covid-19 pandemic Mar. 25, 2019 – July 2020 WNS Global Services Phils. Inc. 21st flr. Axis Bldg. Northgate
Alabang Muntinlupa City
Senior Motor Insurance Associate
• Review motor policy insurance for IAG CGU members.
• Talks to brokers and provides member policy coverage.
• Assisted members and brokers to process insurance claims.
• Process repair allocations, towing and hire car services.
• Upskilled to handle insurance processes for WFI RBI claims. May 9, 2017 – September 2018 VXI Global Services
11th flr 5 Ecom Bldg
Mall of Asia Complex, Pasay City
AT&T Uverse Green – Sales Associate
• Process sales orders Uverse internet phone and DirecTV new install with combine billing information.
AT&T ISM Services
• Process combine billing orders technical trouble shooting for new install and existing AT&T and DirecTV customers
AT&T Platinum Services
• Process orders combine billing technical trouble shooting wireless service upgrades and promotions for new and existing AT&T customers. April 2016 – May 2017 ExlService Philippines Inc.
6th Flr. One-Ecom Center, Harbor Drive
Mall of Asia Complex, Pasay City
Inside Account Executive
• Handles YRC Freight, a company that specializes in reliable solutions for heavyweight shipping of industrial, commercial and retail goods in national, regional and international markets.
October 2014 - Feb 2016 Synchrony Financial
4th Flr bldg A Northgate Alabang
Muntinlupa City
Customer Representative
● Handles Financial and Credit information Of JCPenny account holders, store PLCC and Mastercard Holders.
● Handles Financial and Credit information for GAP, Old Navy, Banana Republic visas and store card holders.
November 2013 – August 2014 Aegis Incorporated
Aegis People Support Center
Ayala Ave. cor Buendia Ave.,
Makati City 1200
Educational
Background
1998 – 2002 PATTS COLLEGE OF AERONAUTICS
Pasay City
Bachelor of Science in Aircraft Technician
1992 – 1996 De La Salle - Lipa
Lipa City, Batangas
High School Diploma
Personal Data
Born on the 10th of April 1979, in San Pablo City Laguna. Knowledgeable in Microsoft Office. Committed individual who has the passion for work and goal oriented in pursuing a long term career.
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