Customer Service Virtual Assistant
Resume:
CONTACT
* *************@enailcom
“Tenia, Benguet, 2601
EDUCATION
DATACENTER COLLEGE OF
“THE PHILIPPINES
+ Bachelor of Slence in
Information Technology
SKILLS
‘Effective Communication
‘+ Time management
‘= Adaptability and Flexibility
+ Teamwork
+ Problem-solving
‘© Customer service
+ Data Entry
MARK DANAO NANG-IS
PROFILE
Hard:working and self motivated professional individual to secure
2 responsible career opportunity to fully utilize my traning and
skills, while making a significant contribution to the success ofthe
‘company. Able to focus on work without need for supervision. Also,
to obtain employment with a company that offers a positive
‘atmosphere to lean and implement new skils and technologies for
the betterment ofthe organization
WORK EXPERIENCE
* Virtual Assistant (Project Assistant)
Task Rangers (January 2024-Current)
+ Act as 2 point of contact for cients, answering queries,
providing updates onthe status ct thir tax filing, and ensuring
they have the necessary information.
+ Organize and maintain client files, tax documents, and other
important records, ensuting they are easly accessible and up-
toate
CUSTOMER RETENTION SPECIALIST
Sitel, Baguio City (November 2022 November 2023)
‘Retention support trained to ensure revenue by strategically
negotiating about contracts and keeping customers fom
terminating thelr services, (Graveyard Shift)
(CUSTOMER SUPPORT REPRESENTATIVE (TELCO)
Sitel, Baguio City (February 2019-October 2022)
‘Managed 20+ inbound calls dally (Graveyard Shit)
Frontline customer care by answering Inquiries about the
services we provide, biling issues and technical concerns
Handled customer complaints and provide necessary
resolution.
Handled sling TV services (Premium channels, intemet
‘connection and mobile phones and plans.
Handled two main accounts (ATT and DiecTV)
COORDINATOR
Big Food Corporation, Benguet June 2018-January 2019)
+ Coordinating stocks and sales repor from the branch office to
the main ofice and vie vers,
Contact this candidate