Human Resources Hr Operations

Gary Hoover, MSML, SHRM-SCP

Austin, TX 678-***-****

**.**********@*****.***

LinkedIn: linkedin.com/in/gary-hoover-msml-shrm-scpa48024138/ Human Resources Executive Leadership

Strategic and results-driven HR Leader with a Master of Science in Management and Leadership, and SHRM-SCP certification. Proven success in overseeing global HR operations, talent management, and process improvement. I am skilled in leading HR teams across multiple regions and utilizing HR technology to manage employee inquiries, streamline processes, and improve efficiency. Adept at aligning HR strategies with organizational objectives while driving compliance and supporting business transformation initiatives.

Areas of Expertise

Global HR Operations

HR Technology & Systems

(Paylocity, UKG Pro, SAP,

ADP)

Talent Management &

Development

Onboarding & Offboarding

Employee Lifecycle

Management

Process Improvement &

Automation

Leadership & Team

Development

Change & Project

Management

HR Policies & Compliance

SOX Audits & Risk

Management

Employee Relations &

Conflict Resolution

Mergers & Acquisitions

Workforce Planning

Professional Experience

Texas Legal Services Center (TLSC), Austin, TX

Human.Resources.Manager 8680. .Current

• Oversee HR operations for a 70+ employee organization, managing payroll, benefits, and full-cycle HR processes.

• Lead strategic HR initiatives, including implementing a new employee handbook and leading CBA negotiations.

• Administer HR technology solutions to support employee inquiries and maintain compliance with labor regulations.

• Directed organizational growth, expanding staff by 36% in under 5 months, while reducing recruitment costs by 65%.

• Facilitated ADA, STD, LTD, and FMLA processes, ensuring compliance and employee support.

• Developed and implemented policies and best practices to enhance the employee experience and streamline operations.

MV Transit, Austin, TX

Division.Director.of.Human.Resources. .0 8689. .6 8680.

• Managed a large-scale HR transition, closing down operations and realigning HR processes with corporate objectives.

• Led HR systems and tools implementation for effective employee data management and compliance with labor laws.

• Facilitated monthly dashboards for HR data collection and provided insights for continuous process improvements.

• Handled employee grievances and settlements, ensuring adherence to collective bargaining agreements.

• Spearheaded the transition of onboarding/offboarding processes, ensuring efficiency and legal compliance.

Smile Doctors LLC, Georgetown, TX

Director.of.Human.Resources.Operations. .9 8688. .0 8689

• Directed HR operations for a rapidly growing company, expanding operations across 28 states and managing 3,500+ employees.

• Integrated HR technology systems to automate payroll, benefits administration, and employee engagement surveys.

• Developed and standardized HR operations, improving onboarding and lifecycle management processes.

• Led compliance initiatives for federal and state laws, ensuring seamless HR operations across a multi-state footprint.

BRC Recovery, Austin, TX

Director.of.Human.Resources. .76 867 9 8688

• Established HR department, crafting the employee handbook and setting the foundation for HR operations.

• Led HR transformation efforts, including M&A activities, policy development, and performance management systems.

• Reduced unemployment claim costs by 90% through improved data analytics and compliance practices.

Collier County Board of County Commissioners, Naples, FL Senior.Human.Resources.Business.Partner. .8 867 . .76 867

• Directed HR operations supporting 2,200 employees across multiple departments.

• Led performance management process, designing a new SMART Goal system working across 41 industries to define goals for each job, create feedback mechanisms, and foster continuous improvement.

• Partnered with the County Attorney’s office to ensure compliance with all laws and regulations while coaching and mentoring directors on policies.

• Achieved 94% stakeholder satisfaction and reduced disciplinary actions by 50%.

• Led the revision of organizational policies and procedures pertaining to anti-fraud regulations.

UMB, Shanghai, China

Director?.HRBP Organizational.Change 866 8 867

• Managed all facets of HR operations, including talent development, performance management, and employee relations.

• Led a team handling program development for industries like education management, manufacturing (semiconductors, USBs, air conditioners, automobiles), and more.

• Achieved a 98% retention rate for contract visa employees and a 40% increase in clients.

• Drove 50% organizational growth by developing strategies for partnerships and M&A initiatives.

• Ensured compliance with labor laws, visa regulations, and built relationships with governmental authorities, handling employment disputes.

• Consulted clients on SMART goal-based KPIs and feedback systems to adapt to economic volatility.

East Sea Corporation, South Korea

Human.Resources.Manager 9 8669 866

• Managed consulting accounts for businesses during the IMF Crisis, expanding the client base from 7 to 35.

• Led a team of eight HR professionals, overseeing program development for industries including education, financial institutions, consumer goods, and manufacturing.

• Provided strategic HR consulting on M&A activities, change management, and leadership training.

• Consulted clients on SMART goal-based KPIs and feedback systems, adapting to volatile economic conditions.

• Managed international recruiting processes and supported clients through significant organizational changes.

Chung-Ang University, South Korea

Associate.Professor. .General.Education.™ .Business.Communications

• Designed and implemented a new General Education program and integrated the Research Writing curriculum.

• Conducted research, grant writing, and presented papers at international conferences.

• Partnered with employers to create job opportunities for graduating students and edited the East-West Philosophical Journal.

Education and Certifications

• Master of Science, Management and Leadership – Western Governors University, Salt Lake City, UT

• Bachelor of Arts, Literature – University of Maryland, College Park, MD

• Paralegal Certificate, University of Georgia School of Law, Athens, GA

• SHRM-SCP Certification

Technical Proficiencies

• HR Systems: Paylocity, UKG Pro, ADP, SAP, Dayforce/Ceridian

• MS Office Suite, DecisionWise, Concur, Cornerstone LMS

• Data analytics and reporting for process improvement and KPI tracking Key Competencies

• Leadership: Demonstrated success in managing global HR teams, fostering collaboration, and achieving high performance.

• Communication: Strong ability to communicate complex information to stakeholders and employees at all levels.

• Problem-Solving: Expertise in resolving employee issues and implementing systems to handle high-volume inquiries efficiently.

• Adaptability: Thrives in dynamic environments with a focus on improving processes and adapting to new technologies and challenges.

Contact this candidate