It Support Engineer

Dynamic IT Support Professional with over ** years of experience in IT Support, Desktop Support, and IT Asset Management across diverse environments. Proven expertise in providing first and second-level technical support for hardware, software, and operating systems, with a focus on delivering exceptional customer service in fast-paced settings. Proficient in Windows, Microsoft O365, Azure, and other enterprise tools, with hands-on experience in imaging, deploying, and managing systems for both on-site and remote users. Microsoft O365: 5+ years of experience managing and supporting applications (Outlook, Teams, SharePoint, etc.)

Windows OS: 10+ years of expertise in troubleshooting, configuration, and support Azure: 3+ years working with Azure Active Directory, user management, and security configurations Intelli Infotech - Pleasanton, CA, USA

IT Support Engineer

July 2023 – Present

Provided comprehensive first and second-level technical support for Windows, macOS, and mobile devices, ensuring rapid issue resolution to maintain SLA goals. Key Achievements:

1.Developed imaging and deployment processes for new hires, reducing setup time by 30%. 2.Established a standardized process for user onboarding/offboarding, streamlining access control and asset collection.

3.Implemented an inventory tracking system, improving stock accuracy and reducing unaccounted assets by 15%.

4.Supported Microsoft O365 and Azure configurations for end-users, including account setup, troubleshooting, and permissions management.

Operating Systems: Windows, macOS, Linux

Software & Systems: Microsoft O365, Active Directory, Azure, Exchange, SCCM, VMware, Intune Hardware Support: Imaging, deployment, maintenance of desktops/laptops, peripheral management

Technical Support: Troubleshooting, ticket management, issue escalation, remote desktop support Network & Security: Basic network troubleshooting, VPN, endpoint security, mobile device management

Inventory & Asset Management: Tracking, shipping, receiving, and managing IT assets Customer Service: Phone/email support, SLA management, cross-functional collaboration KEY SKILLS

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

479-AMAR 326-0189 · amar86babu@AVILELI gmail.com · https://www.linkedin.BABU com/in/amaravileli/ Alsayer Group - Kuwait

IT Support Engineer

Alyasra Group - Kuwait

IT Support Engineer

Anantapur, Andhra Pradesh, India

AWS Certified Solutions Architect - Associate

AWS Certified SysOps Administrator - Associate

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Solutions Associate (MCSA) – Windows Server 2012 Microsoft Certified Professional (MCP)

Delivered desktop and hardware support to enterprise users, ensuring prompt resolution of hardware/software issues to optimize employee productivity. Key Responsibilities:

1.Provided technical support for Windows and macOS systems, assisting with troubleshooting, upgrades, and configurations.

2.Supported Intune for mobile device management and Exchange for email support, ensuring a secure and compliant environment.

3.Collaborated with cross-functional teams to maintain the health of the imaging system and support asset deployment for new hires.

4.Assisted in the implementation of SCCM for automated software distribution, reducing manual installation times by 50%.

Managed Tier 1 and Tier 2 desktop support for 500+ on-site and remote users, addressing hardware, software, and network-related issues in a high-volume environment. Key Responsibilities:

1.Performed proactive maintenance and monitoring on workstations and servers, contributing to a 20% decrease in system downtime.

2.Utilized SCCM for imaging and software deployment, enhancing system compliance across the organization.

3.Conducted end-user training sessions on Microsoft O365 and mobile device management, resulting in a 40% reduction in common support tickets.

4.Led efforts in tracking and documenting IT assets, overseeing shipments and deployments to remote users, with a 100% asset accountability record.

Jawaharlal Nehru Technological University

Bachelor of Technology in Electronics and Communications Engineering January 2021 – May 2023

November 2013 – December 2020

EDUCATION

CERTIFICATION

Contact this candidate