Registered Nurse Emergency Room

BRENDA ROJAS

******.*****.**@*****.*** 480-***-**** Tucson, AZ 85757

Summary

Experienced MSN/MHA and PMHNP Prepared Registered Nurse adept at managing acute care units, ambulatory clinics, and healthcare contracts. Proven track record of delivering high-quality care and achieving positive patient outcomes. Skilled in coordinating multidisciplinary teams and implementing evidence-based practices to optimize healthcare delivery. Seeking to leverage expertise in improving healthcare systems and patient experiences.

Skills

Staff Management

Contract Negotiation

Project Management

Budget Control

Business Planning

Financial Reporting

Contract and Vendor Management

Budget Management

Strategic Planning

Regulatory Compliance

Experience

Presbyterian Hospital Albuquerque, NM

Emergency Room Director

06/2024 - Current

Accountable for ensuring that staff are in compliant with all aspects of the Emergency Room's policy and procedures

Responsible for hiring all personnel and accountable for interviewing and selecting contractual staff

Managing the site budget

Construct and supervise an annual operational plan

Responsible for developing and maintaining positive, professional, collaborative relationships with clients and ensuring customer satisfaction

A resource and role model, including mentoring/coaching staff

Promoting and supporting a positive working relationship and effective team building

Carondelet St. Mary's Marana

Emergency Room Director- Geriatric Behavioral Inpatient Unit

02/2023 - 06/2024

Accountable for ensuring that staff are in compliant with all aspects of the Emergency Room's policy and procedures

Responsible for hiring all personnel and accountable for interviewing and selecting contractual staff

Managing the site budget

Construct and supervise an annual operational plan

Responsible for developing and maintaining positive, professional, collaborative relationships with clients and ensuring customer satisfaction

A resource and role model, including mentoring/coaching staff

Promoting and supporting a positive working relationship and effective team building

Decreased walk out rate from 14.8% to 4 % in 8 months

Implemented a fast-track area to improve the department throughput

Implemented a department passport to increase communication with patients and increase patient satisfaction rates

BE Smith

Emergency Room Director - Children's Hospital Los Angeles

02/2022 - 02/2023

Ensuring that Staff complies with all aspects of the Emergency Room's policy and procedures

Responsible for hiring all personnel and accountable for interviewing and selecting contractual staff

Managing the site budget

Construct and supervise an annual operational plan

Responsible for developing and maintaining positive, professional, collaborative relationships with clients and ensuring customer satisfaction

A resource and role model, including mentoring/coaching staff

Promoting and supporting a positive working relationship, and effective team building

Prolink Staffing Phoenix, AZ

Staff Nurse

11/2021 - 02/2022

Staff nurse providing comprehensive emergent care in very busy acute care & trauma environment

Communicated patient status to physicians and received/implemented health care orders

Provide thorough patient education concerning the care, disease process, and medication administration

Proficient with ESI triage, performing EKGs, Ultrasound Guided IV placement, and conscious sedation

Support patients and families in coping with chronic/acute illness and death; provide holistic care

Level 3 Trauma

56 Acute beds

Tribal Emergency Medicine South Dakota and Sells

Chief Nursing Officer

12/2016 - 02/2021

Chief administrative manager of the on-site health services

Manages the healthcare delivery system and coordinates with the other functions within the institution

Submits timely and accurate reports to the corporate office

Develops and supervises the facility's operational plan

Manages labor, ensuring the site is staffed according to contractual commitments and supervises staff scheduling

Ensures site utilization and compliance

Oversees Quality Assurance program, including the development of audit tools, data collection, and develop corrective action plans on deficiencies

Continues to work on the floor as a staff nurse to keep skills up

Arizona State Prison Buckeye, AZ

Healthcare Administrator

07/2013 - 11/2016

Chief administrative manager of the on-site health services department in Eyman state prison

Oversee an annual operation budget of 1,654,756.00

Manages the healthcare delivery system and coordinates with the other functions within the institution

5500 all male inmate population

Manages the budget and financial performance of the site

Submits timely and accurate reports to supervisor and/or corporate office

Develops and supervises the facility operational plan

Directs the activities of the assigned staff and actively recruits new staff

Manages labor ensuring the site is staffed according to contractual commitments and supervises staff scheduling

Ensures site's utilization and compliance

Oversees Quality Assurance program, including development of audit tools, data collection and develop corrective action plans on deficiencies

Chairs and maintains an interdisciplinary team to identify fragmented policies and procedures

Case manager for the inmate population that is getting ready to parole

Ensure community services are outlined at the time of the discharge

Ensures compliance with NCCHC standards and Corizon clinical services and administrative policies and procedures

Coordinates with Hospital Administrators and other external providers the delivery of services at hospitals or other external health services locations outside the institution

Enforces all safety and security policies and procedures

Enforces all security regulations, including but not limited to keys, sharps, and controlled medications

Ensures annual performance evaluations are conducted and completed with all personnel, including peer reviews

Arizona Children's Center Phoenix, AZ

Director of Operations

04/2010 - 11/2013

Company Overview: Maricopa Integrated Health Systems

Manage/direct staff to provide comprehensive general and specialty healthcare to underserved population

Provide Vision/Goal to pediatric team members; align individual motivations with AzCC Mission

Foster environment oriented to open communications, creative thinking, cohesive team effort, and workplace trust

Orchestrate patient flow and direct team members appropriately during peak patient census; optimize efficiency

Expertly & quickly reallocate clinic staff to ensure coverage in busy clinic with average 110 patient census per day

Develop monthly schedules/daily assignments for Registered Nurses and Medical Assistants

Conduct feedback/coaching sessions; provide praise, corrective action and goals for improvement

Develop & maintain Medical Assistant, Immunization, Registered Nurse & Nurse Triage training programs

Track metrics for clinic with emphasis on cycle times, efficiency and budget; contribute to process improvement

Create excel spreadsheets/power point presentations; provide clinic status to Command Suite/lateral departments

Manage Vaccine for Children's program; ensured program within guidelines; immunization goals met

Enthusiastically supervise and work with multinational staff, appreciate/capitalize on cultural diversity

Conduct and participate in employee candidate interviews and pre-screening; ensures optimal skills for job

Committed to continuous learning, improvement and evidence-based practice; enrolled in arduous MHA program

Communication liaison between Outpatient Children's and other Consolidated Health Center Clinics

Identify potential patient and staff safety risk issues, recommend solutions and implement changes

Committed to the Nursing profession and excellent patient care in this community setting

Management of 5 RN FTE, 9 LPN FTE and 10 Medical Assistant FTE

Currently works 1 or 2 shifts a week as an ED/ Trauma nurse in a rural location with minimal resources

Maricopa Integrated Health Systems

Banner Health Phoenix, AZ

Staff Nurse, Emergency Department

02/2007 - 03/2013

Staff nurse providing comprehensive emergent care in very busy acute care & trauma environment

Communicated patient status to physicians and received/implemented health care orders

Provide thorough patient education concerning care, disease process, and medication administration

Proficient with ESI triage, performing EKG's, Ultrasound Guided IV placement and conscious sedation

Support patients and families in coping with chronic/acute illness and death; provide holistic care

Administer IVIG elongate, blood products and Remicade

Chart review, Medicare compliance, and ensuring proper documentation has been completed

Collaboration with team on patient specific goals and outcomes

Kaiser Permanente San Diego, CA

Nurse Manager

10/1997 - 02/2007

Provided emergent care for trauma, acute chest pain, respiratory failure, drug overdoses, acute alcohol ingestion, and gastrointestinal bleeds

Prepared patients for surgical and radiological procedures in pre-op setting including performing IV's and EKG's

Administered comprehensive pediatric immunizations in primary care setting; ensured safe and complete care

Accurately obtained and documented patient history and medication lists, assessed individual conditions and needs, and processed departmental referrals for acute and chronically ill patients

Assisted physicians with sterile instrument preparation and procedures, and routine exams

Monitored patient drug reactions and thoroughly documented progress of individuals participating in clinical trials

Praised by patients and supervisors for outstanding care; received consistent mention in care-survey responses

Assisted with the management of yearly flu vaccine clinics

Provided training for all new hire LPNs, RNs and Co-Chair for Work Place Safety; consistent team player and committed to a job well done

Education

Purdue Global Lafayette, IN

Psychiatric Mental Health Nurse Practitioner in Psychiatric Mental Health

10/2024

University of Phoenix

Master's Degree in Sciences of Nursing-Organization Leadership/ Masters in Health Care Administration

01/2018

University of Phoenix

Bachelors Degree in Sciences of Nursing

01/2013

Sciences of Nursing

Associates Degree

01/2007

LPN

01/1993

References

Available upon request

Certifications

ACLS

PALS

TNCC

BLS

CPI instructor

Registered Nurse, Arizona, RN164530

Registered Nurse, California, 95138275

Personal Information

Title: APRN, PMHNP, MSN-OL, MHA, RN

Qualifications Summary

MSN/MHA and PMHNP Prepared Registered Nurse: strengths in managing acute care units, ambulatory clinics, and healthcare contracts.

Exceptional capacity to multi-task: manage numerous, often competing priorities with ease.

Outstanding interpersonal and communication skills.

Bilingual- Read, write and speak Spanish and English fluently.

Committed to continuous learning, improvement, and evidence-based practice.

Languages

Spanish:

Native/ Bilingual

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