Desktop Support It Director
Resume:
JESSE HERNANDEZ
******.****@*****.***
SUMMARY
Dynamic IT Executive with over 20 years of experience in leading high-performing teams and developing strategic technology initiatives. Currently serving as Director of IT Infrastructure and Support at a health insurance company, I have successfully managed multi-million-dollar IT budgets, implemented robust security protocols, and fostered a culture of collaboration and innovation. My expertise lies in aligning technology with business objectives to drive operational efficiency and support growth initiatives.
PROFESSIONAL HIGHLIGHTS
IT Strategy & Leadership: Developed and executed comprehensive IT strategies aligned with organizational goals, enhancing productivity and operational effectiveness across departments.
High-Performance Team Building: Cultivated and mentored high-performing IT teams, driving collaboration and ensuring alignment with business objectives. Recognized for fostering a culture of empowerment and continuous improvement.
Infrastructure Development: Spearheaded the design and implementation of scalable enterprise-wide IT infrastructure, including cloud services, networks, and support systems that effectively supported organizational growth.
Budget Management: Oversaw a $6 million IT budget, optimizing resource allocation to maximize IT investments while ensuring compliance with industry standards and regulations.
Security & Compliance: Led initiatives to fortify cybersecurity measures, including risk assessment and disaster recovery planning, safeguarding sensitive data, and ensuring compliance with HIPAA and other regulations.
Emerging Technologies: Championed the integration of AI and other emerging technologies, positioning the organization as an industry leader and enhancing operational capabilities.
TECHNICAL SKILLS
IT Infrastructure & Operations Management
Cybersecurity & Risk Management
Cloud Services & SaaS Platforms
IT Budgeting & Financial Management
Vendor Relationship Management
Disaster Recovery & Business Continuity Planning
IT Governance (ITIL, COBIT)
Project Management (Agile/Scrum methodologies)
Communication & Stakeholder Engagement
AI python torch
EXPERIENCE
Santa Clara Family Health Plan, San Jose, CA
IT Director of Infrastructure and Support
August 2022 - Present
Lead IT operations with a focus on strategic alignment, ensuring that technology initiatives effectively support business growth and enhance service delivery.
Develop and implement a comprehensive IT strategy, resulting in improved operational efficiency and scalability of IT systems.
Collaborate with cross-functional teams to identify and implement technology solutions that enhance productivity and drive innovation.
Manage IT security initiatives, including regular vulnerability assessments and compliance with healthcare regulations.
Razzolink ISP, Salinas, CA
Technical Leader
2020 - August 2022
Directed technology enhancements for a rural ISP, ensuring alignment with corporate objectives and customer satisfaction.
Implemented robust security measures for both customer and internal networks, enhancing overall operational efficiency.
Led multiple projects focused on technology integration and process optimization, delivering successful outcomes within budget constraints.
Seagate Technologies, Fremont, CA
Sr. IT Operations Manager
2013 - 2020
Managed global IT teams overseeing critical operations, including network, server, and security, while developing service level agreements (SLAs) to improve customer satisfaction.
Directed the migration to advanced VOIP systems and secure wireless infrastructure, significantly enhancing communication capabilities across the organization.
Led the design and implementation of a comprehensive IT infrastructure for a new R&D facility, supporting over 1200 end users and multiple internal labs.
IT Network Supervisor, 2009-2013
Managed a network team responsible for the R&D manufacturing site with over 600 engineers and over 5000 nodes. Responsible for global wireless architecture and security, deployed wireless 802.1x infrastructure. Deployed radius authorization with active directory authentication. Deployed a layer 7 firewall infrastructure to mitigate intrusions into the corporate and manufacturing network. Deployed a highly functional/robust 3 tier network that separates each network service for better support, troubleshooting and uptime.
IT Infrastructure Supervisor, 2005-2009
Managed a server team responsible for the R&D and multiple manufacturing sites with over 1200 engineers and over 12000 nodes. Responsible for multiple global active directory infrastructures, global Citrix servers for manufacturing and corporate applications. Managed multi-faceted infrastructure consisting of NetApp, EMC, and Windows storage for end user and manufacturing data. Daily responsibilities included web, application, monitoring, print and virtual servers. Responsible for maintaining security infrastructure, virus protection, firewalls, certificates, ACLS and global radius servers. Responsible for services such as DNS, DHCP, WINS and IIS infrastructure.
IT Systems Administrator, 2000-2005
EDUCATION
DeVry University
Bachelor of Science in Technical Management
Graduated Magna Cum Laude
CERTIFICATIONS
CCNA, MCSE (Expired)
Generative AI Fundamentals Accreditation
CISSP (In progress)
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