Administrative Assistant

MELODY PATTERSON SHAFER

980-***-**** ********@*****.***

Experienced Administrative professional of 25 years searching for new opportunities.

****-*******

Retail Business Services - REMOTE

Salisbury, North Carolina – Payroll Technician

Perform administrative and finance duties for several major grocery store brands. Provide resolutions to associates with their payroll needs. Prepare correspondence and reply to numerous email inquiries related to associate issues.

2012-2020

Davie Soil and Water Conservation District/Davie Watershed Improvement Commission

Mocksville, North Carolina - Office Manager

Perform administrative and finance duties for two government agencies. Provide leadership and supervision for office staff, evaluate performance annually and discreetly maintain confidential employee files. Prepare annual budget and request local and state government budget funding. Manage accounts payable/receivables. Approve and sign checks, conduct bank deposits and account reconciliation. Process payroll, 401k and state retirement benefits payment. Collaborate with external auditor, providing in-depth assistance with annual audit and compliance. Promote community environmental education and organize public outreach events. Respond to customer inquiries and resolve issues efficiently and professionally.

2010-2012

Rowan County Tax Assessor

Salisbury, North Carolina - Administrative Assistant IV

Maintained registered vehicles. Assisted customers with property taxes and property searches. Printed maps and tax cards. Entered monthly reports. Answered phones. Keyed personal property listings. Other tasks as assigned by tax administrator.

2007-2010

Rowan County Department Social Services

Salisbury, NC - Administrative Assistant III

Provided clerical support for the agency. Assisted clients when they checked in. Responsible for incoming/outgoing mail. Back up coverage of the switchboard and file room. Processed Medicaid and food stamp applications. Worked directly with clients on a day-to-day basis. Provided coverage for others in the clerical unit during absences.

2000-2007

Rowan Cabarrus Community College

Salisbury, NC - Associate Degree Nursing Secretary

Primary responsibility was assisting the Director of Nursing. Also responsible for the clerical support of a nursing program, phones, typing, filing, scheduling appointments, composing memos, minutes, and correspondence. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs. Maintaining equipment inventories; evaluating new equipment. Provided information by answering questions and requests. Contributed to team effort by maintaining minutes from nursing staff meetings. Earned “outstanding” ratings on annual reviews. Recognized for high-quality work, organizational strengths and exceptional customer service delivery. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects. Maintained nursing students educational files.

EDUCATION/TRAINING 1990- North Rowan High School, Spencer, NC – Graduate

1993- Salisbury Business College, Salisbury, NC - Graduate Business Administration

REFERENCES:

Missy Greene, Retail Business Services, *******.******@**********************.***

Ruth Eller, Rowan Count Tax Office, ****.****@*****.***

Stacy Livingood, Cabarrus Co Tax Office, 704-***-****, **************@*****.***

Kim Russell, RamJack, Charlotte, 704-***-****, ************@*****.***

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