Human Resources Employee Relations

Melissa K. Briggs

Ventura County, CA

805-***-**** ************@*****.***

Human Resources Management

HR leader with 10 years of experience driving personnel operations and administration, transforming workplaces, and ensuring compliance

Seasoned professional adept at directing HR functions to elevate organizational culture, optimize employee performance and satisfaction, and achieve workforce development goals. Currently growing professional qualifications with SPHR certification from HRCI (expected February 2025).

Areas of Expertise

Employee Relations & Complaint Resolution

Conducting Sensitive HR Investigations

Policy Interpretation & Enforcement

Benefits & Compensation Management

Performance Coaching & Improvement

Employee Engagement & Retention Strategies

Succession Planning & Talent Development

Workforce Trends & Analysis

Local, State & Federal Compliance

HRIS (Paychex Flex, ADP) & Microsoft Office Suite

Experience & Accomplishments

Human Resources & Payroll Specialist 3/2023 – Current

Addis Automotive Group-Frontier Toyota, Valencia, CA

Established, maintained, and control employee records, recruitment records, files, correspondence, reports, and organization charts.

Manage sensitive and confidential matters including employee relations, organization change, and protect the security of information, data, and files.

Process semi-monthly payroll for 172 hourly and salary employees on ADP Workforce Now

Interpret, assist, and advise employees and managers regarding leave management and benefit administration, and HR procedures and policies within the specified guidelines.

Human Resources Consultant 2/2023 – 3/2024

Self Employed, Ventura, CA

Spearheaded development and execution of HR services for small-medium business clients, focusing on organizational transformation and employee satisfaction initiatives.

Devised and implemented strategic HR policies and programs, resulting in enhanced operational efficiency for client organizations.

Analyzed HR metrics to provide data-driven insights, facilitating informed decision-making on people management strategies.

Fostered cultures of continuous improvement, advising clients on best practices in employee relations and engagement.

Human Resources Manager 5/2021 – 2/2023

Eurow & O'Reilly Corp., Simi Valley, CA

Orchestrated comprehensive HR strategy that improved workplace culture, directly leading to more engaged and productive workforce.

Collaborated with 10 managers to ensure strict adherence to labor laws across multiple states (CA, AL, AK), mitigating legal risks and fostering a culture of compliance.

Streamlined payroll and benefits administration for 30 employees across multiple locations, reducing financial discrepancies through detail-focused program management.

Championed design and implementation of recognition program that significantly boosted team morale and performance.

Maintained discretion while investigating and resolving complex employee grievances, establishing foundation for respectful and inclusive work environment.

HR Manager of People, Compliance and Analytics 2/2020 – 10/2020

Boudin Bakeries, San Francisco, CA

Communicated corporate HR priorities to 25 managers and 500+ union and non-union employees, ensuring alignment with company goals, policies, compliance standards, benefits, and salary administration. Compiled and interpreted workforce analytics, delivering actionable insights to optimize staffing and efficiency.

Supported successful labor union interactions, facilitating negotiations and agreements that enhanced labor relations.

Partnered with VP of HR to develop and deliver targeted training programs for C-suite executives, enhancing leadership capabilities across the organization.

Produced all WARN notices for 500+ employees impacted by COVID-19 shutdown.

Multi-Store Human Resources Manager 10/2018 – 11/2019

Neiman Marcus Stores (Retail), Palo Alto, CA

Oversaw comprehensive HR functions for two high-revenue stores (Palo Alto: $32M, 135 employees and Walnut Creek: $20M, 110 employees); steered employee relations, regulatory compliance, staffing, and talent management. Led training & development initiatives, conducted performance reviews, and managed merit cycles, enhancing productivity and satisfaction.

Elevated associate engagement and improved work environment across divisions, boosting net promoter scores by 47 base points in 2019 by fostering "open door" policy.

Implemented effective resolution strategies for employee grievances and disputes, promoting harmonious, inclusive, and professional work environment.

Propelled strategic workforce planning processes; improved retention and turnover strategies to optimize staffing levels and reduce turnover rates.

District Human Resources Manager 10/2015 – 8/2018

Macy's Department Store (Retail), Northridge, CA

Led HR operations for retail locations in Northridge ($59M, 300+ employees), Valencia/Santa Clarita ($38M, 230+ employees), and Simi Valley ($17M, 100+ employees).

Guided senior leadership on performance management and corrective action strategies, strengthening managerial capabilities.

Revamped training methodologies, incorporating feedback mechanisms and up-to-date compliance guidelines to elevate workforce competencies.

Managed complex employee relations investigations, safeguarding organization against potential legal and reputational risks.

Education & Credentials

Certified Notary Public, State of California

California Secretary of State, Expires August 2025

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