Social Media Customer Service

Joshua Steen

High Point, NC ***** 336-***-**** ***************@*****.***

Education:

East Carolina University College of Business, Greenville, NC December 2024

Bachelor of Science in Business Administration, Marketing

Professional Selling Certificate

Guilford Technical Community College, Jamestown, NC May 2022

Associate of Fine Arts, Visual Arts

Relevant Experience:

Sawyers Fun Park, Greenville, NC January 2024 – Present

Marketing Intern

•Managed 3+ social media accounts, successfully increasing customer engagement and attracting new visitors with a reach of over 100k views for video content

•Developed and executed targeted ad campaigns and designed eye-catching posters distributed via email, boosting brand visibility and customer interest

•Created diverse content across multiple media platforms, including social media, email newsletters, and promotional materials, enhancing overall marketing reach

Super Purposes November 2023 – January 2024

Marketing Specialist

•Designed and implemented social media campaigns to drive web traffic and build a sustainable online presence

•Conducted thorough market research to identify and test potential target markets, refining strategies based on insights

•Analyzed key marketing metrics (e.g., campaign performance, conversion rates, web traffic) to inform and enhance future marketing strategies

Work Experience:

Harris Teeter, High Point, NC August 2018 – July 2024

Customer Service

•Trained 10+ new employees on processes and mentored new employees

•Provided customer service and ensured 1000+ customers daily have the best shopping experience possible

•Packaged over 1,000 grocery items per shift and transported 1500+ shopping carts per shift to ensure a pleasant guest experience

Technical Skills:

•Proficient in Microsoft Excel, PowerPoint, Microsoft Word

•Skilled in Canva, Poster My Wall

•Experience with Adobe Photoshop and Photography

Honors and Activities:

•American Marketing Association, ECU Fall 2023 – Present

•Volunteer, ECU Purple Pantry January 2024 – May 2024

Contact this candidate