Hiring A Representative

Loveness Mndau

P.O. Box *****, Lilongwe +265********* ****************@*****.***

Summary

Dedicated and personable shop assistant with experience in customer service and retail environments. Proven ability to assist customers effectively, maintain store organization, and perform under pressure. Seeking to leverage my skills and enthusiasm to contribute to the success of your business.

Skills

• Customer Service

• Knowledge of point-of-sale systems

• Ability to work under pressure

• Communication

• Organization

• Ability to work well with others

• Problem solving skills

Professional Experience

Housekeeper Oh Wine, Blantyre Oct 2023 – April 2024

• Thoroughly clean all rooms, including bedrooms, bathrooms, kitchen, and common areas.

• Wash, dry, and fold bedding, towels, and other linens.

• Replace bed linens and bathroom supplies after each guest checkout.

• Replenish toiletries, paper products, and cleaning supplies.

• Ensure kitchen essentials (e.g., coffee, tea, utensils) are stocked and in good condition.

• Perform pre-check-in inspections to ensure the property is guest-ready.

• Identify and report any damages, maintenance needs, or missing items

• Coordinate with the host or property manager regarding special requests or concerns.

• Maintain a log of completed tasks and issues encountered.

• Maintained cleanliness and organization of the establishment, ensuring a pleasant environment for both customers and staff

• Supported daily operations by performing various tasks as needed, demonstrating flexibility and reliability.

• Managed time effectively to complete tasks within designated timeframes, even during busy periods.

Cashier, Tiyatito’s, Tshwane University of Technology, Arts Campus Pretoria South Africa May 2019 – Dec 2021

• Managed daily cash transactions accurately and efficiently, handling an average of 100+ transactions per shift.

• Provided exceptional customer service by assisting customers with their orders, addressing inquiries, and resolving issues promptly.

• Maintained a clean and organized checkout area, ensuring a welcoming environment for customers.

• Collaborated with team members to ensure smooth operation during peak hours, demonstrating the ability to work under pressure.

• Assisted in monitoring and re-stocking on inventory at the Café Education

Certificate in Front Office Operations and Administration, Skyway Business College, Malawi References

Mr. Allan Riba,

Tshwane University of Technology, Arts Campus,

Detoit, Edmond Street,

Pretoria, South Africa.

Cell: +278********

Email: ******************@*****.***

Grace Sinoya,

Oh Wine, Blantyre,

Njamba, off Kenyatta Drive,

Blantyre, Malawi.

Cell: +265*********

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