Data Entry Customer Service

Jessica Harrison

Buckeye, AZ

Detail-oriented CPhT with 14 years of experience in pharmacy operations, including inventory management, prescription filling, and customer service. Proficient in compounding, data entry, prior authorizations and knowledgeable of HIPAA regulations. Demonstrates a commitment to service, organization values, professionalism through appropriate conduct and demeanor at all times. A leader who knows the way, goes the way and shows the way

Authorized to work in the US for any employer

Work Experience

Logistics Coordinator L3

Amazon-Tempe, AZ

July 2024 to Present

Responsibilities:

• Coordinated transportation logistics, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays

• Managed the scheduling of shipments to ensure on-time delivery and minimize transportation costs

• Coordinated with carriers resolve any issues or delays in transit, ensuring minimal impact on customer satisfaction

• Collaborated with warehouse team optimize space utilization and streamline loading/unloading processes

• Utilized GPS tracking systems to monitor vehicle locations and provide real-time updates to customers regarding delivery status

• Responded promptly to customer inquiries regarding shipment status or changes in delivery schedules

• Analyzed transportation data using software tools to identify trends, patterns, and areas for improvement in logistics operations

• Managed the dispatching of vehicles according to established schedules while considering factors such as vehicle availability and driver hours-of-service regulation

• Efficiently managed time by planning routes effectively based on distance traveled and expected traffic conditions

• Adapted quickly to changing weather conditions or road closures by utilizing alternative routes when necessary

Amazon Fulfillment CPhT

Pill Pack-Phoenix, AZ

February 2020 to July 2024

Responsibilities:

• Parata Max Operator

• Parata Robot Operator

• Canister Fill

• Outbound Production Coordinator A. Keep Track of Priority Patient's Orders B. Manual Splits C. Billing/ Inventory Holds

• Manual Fill

• Split/Build

• Shipping/Sorter

• Repair Packet Sets

• Control Cage Technician

CPhT (Certified Pharmacy Technician)

Chewy Pharmacy-Avondale, AZ

April 2019 to October 2019

Responsibilities:

• Received and Stored inventory in warehouse

• Filled prescription orders

• Picked medications from location by SKU

• Packaged and Labeled orders for shipping

• Separated packages into the correct Gay-lord for Delivery Pick-Ups (FedEx Ground, 2-Day or Overnight

& Post Office)

• Hitched/Unhitched trailer to bay door and inspected for safety

• Loaded/Unloaded pallets from trailer with pallet jack Non-Sterile Compounding Lead CPhT

NewSpring Pharmacy-Avondale, AZ

July 2018 to April 2019

Responsibilities:

• Inputted new patients/prescriptions into system

• Fill checked

• Fixed insurance rejections

• Created new compounds in system

• Solved calculations and conversations

• Weighed out each active/inactive ingredients inside a HOOD

• Ran E.O.M reports

• Made refill reminder calls

• Managed all aspects of inventory control for C3-C5 medications

• Delivered medications to patient's home and post office. Team Manager

Alorica Calling Center-Phoenix, AZ

September 2016 to May 2018

Responsibilities:

• Supervised 15 Prior Authorization Technicians for U.H.C

• Answered P.A questions in team chat

• Adjusted and Approved Clock in and Clock out Times in Kronos

• Made spreadsheets to keep track of performance, such as ACW, AHT and Quality.

• Performed fax/phone audits, to conduct once a week side by sides with each technician for coaching

• Managed weekly meetings with the client

• Completed 20 fax P.A's every week

Education

Technical Degree in Pharmacy

Carrington College-Phoenix Westside - Phoenix, AZ

January 2010 to October 2010

Skills

• Administrative Experience

• Cash Handling

• Billing

• Inventory

• Pharmacy

• Customer Service

• Outlook

• Typing

• compounding

• Microsoft Word

• Microsoft Office

• Data Entry

• Time Management

• Pharmacy Technician Experience

• Compounding Medications

• Clinical Pharmacy Experience

• HIPAA

• Kronos

• Insurance Verification

• Logistics

• Order Entry

• Medical Billing

Awards

Raising the bar

October 2024

Awarded to employees who make an impact by striving for the best. Leadership principles:

1. Deliver results

2. Insight on the highest standards

3. Learn and be curious

Extra Mile

September 2024

Awarded to employees who give extra effort and bring their a-game. Leadership Principles

1. Deliver results

2. Ownership

3. Bias for action

Helping Hand

January 2024

Awarded to employees for being a supportive teammate. Leadership Principles:

1. Earn trust

2. Ownership

3. Customer obsession obsession

Positive Participant

October 2023

Awarded by peers/managers to associates showing a positive attitude. Leadership Principles:

1. Earn trust

2. Ownership

3. Bias for action

Certifications and Licenses

PTCB

August 2010 to February 2025

CPhT - 530************

Arizona State Board of Pharmacy

August 2010 to October 2025

Arizona Pharmacy Technician License #T025019

Contact this candidate