Customer Service Technical Support

Boston, MA. ***** C: 617-***-**** *********@*****.***

Skills

Technical Writing: Skills in creating clear, concise technical documents and reports.

Communication: Excellent verbal and written communication skills.

Customer Service: Providing high-quality service and maintaining customer satisfaction.

Leadership: Ability to lead teams and manage resources effectively.

Research: Strong research skills and the ability to gather and synthesize information.

WORK EXPERIENCE

Carpenter – Boston, MA Sept 2021- Current

Experienced in collaborating with other tradesmen and supervisors to ensure project completion on time and within budget.

Excellent problem-solving abilities with a focus on delivering high-quality craftsmanship.

Adept at troubleshooting and resolving construction issues to maintain project quality and timelines.

Strong knowledge of building codes, safety regulations, and best practices in the construction industry.

Field Service Technician – Boston Scientific – Boston, MA Jan 2016- Sept 2021

Performed diagnostics and troubleshooting to identify and resolve technical issues efficiently.

Provided on-site and remote technical support to healthcare professionals, ensuring the optimal functionality of the equipment.

Conducted routine inspections and preventative maintenance to ensure compliance with industry standards and regulations.

Maintained accurate documentation of service activities, including reports on equipment performance and repairs.

Collaborated with engineering and technical teams to improve product performance and address customer feedback.

Nutritional Service Supervisor – Mass General Hospital - Boston, MA Feb 2013- Dec 2015

Managed, trained, and evaluated 20 + employees, which increased patient service by 30 percent.

Developed a quality control system in customer service, which decreased patient complaints by 20 percent.

Was responsible for quarterly inventory of supplies and equipment up to $250,000.

Organized Nutrition Coordinator’s schedules according to skill set, placing individuals in specific positions to maximize job performance.

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